Hi @NIYOCOMM20250724RGHY Ketan,
Welcome to the Niyo Community! 
We’re really sorry to hear about this experience. We understand your concern and how important this is for you. Please allow us some time to get this checked with the relevant team and assist you further. We’ll get back to you with an update at the earliest. Thank you for your patience and understanding.
Thank you for your valuable time on the call, Ketan. As discussed, we’ve raised a refund request for your booking. Please refer to the attached PDF for detailed refund guidelines. We truly appreciate your patience and understanding. If you have any further queries, feel free to reach out — we’re here to help.
Flight Cancellation Doc.pdf (381.2 KB)
Hello Team,
I have transferred 15000 in the niyo account through UPI, it doesn’t reflect in the account even after the successful transaction in my gpay. I need to make an urgent payment, for my booking/travel bookings.
I am loosing trust due to this experience., as it add to unnecessary hassle.
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
We tried reaching you over a call but couldn’t get through. To assist you better, could you please share a screenshot of the transaction status 
at global.escalation@goniyo.com?
Once done, kindly drop the ticket ID here so we can pick it up promptly and ensure it’s resolved at the earliest. 
Looking forward to your response! 
I tried booking a bus from vybus4you in SEK and added card details. It gave me OTP as well but the transaction is not working. The website says it’s failed. SBM does not give me any clarification regarding that. Why is that?
Hi @Chethas,
Welcome to the Niyo Community!
We’re sorry to hear about the trouble with your transaction. Our sincere apologies for the inconvenience caused. We’ve taken note of your concern—please allow us sometime to get this checked with the team. Rest assured, we’ll get back to you with an update at the earliest. Thank you for your patience and understanding.
Hi @Chethas,
Thank you for your patience. We’ve checked with the concerned team, and we couldn’t find any declined transactions on your account. We request you to try initiating the transaction again and let us know if the issue persists. If it does, please share a screenshot of the error message or page—this will help us understand the issue better and assist you more effectively. Appreciate your patience and understanding.
Hi i had made a payment of inr 900 to my niyo account via upi, the payment has gone through but it isnt reflecting on my DCB bank niyo account. Please resolve this.
Hey Avvik!
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
We truly appreciate your time over the call — thank you for confirming that the issue has been resolved! 
It would mean a lot if you could take a quick moment to confirm the same here as well 
Your feedback helps us serve you better! 
Hey @Vivek_kodem
As per the confirmation received from the bank, the Turnaround Time (TAT) for the investigation of the reported unauthorized transaction is 03 November 2025.
We understand that the resolution timeline is longer than expected, but such cases require a detailed review to ensure accuracy. Please be assured, we are closely following up with the concerned teams and will do our best to expedite the process.
We’ll keep you informed of any further updates. Your patience and understanding are truly appreciated.
Thank you for your response, it is all fixed now
Show quoted text
Thank you for your response, the issue has been resolved
Hey @Avvik!
Thank you for the confirmation! If you need any further assistance, we’re just a step away — always happy to help. Take care and have a great day ahead!
Tried an online transaction through my niyo dcb forex card. Tried the transaction 3 times, showed failed 3 times.
Money got debited 30 mins later from my account 200 pounds 3 times, so a total of 600 pounds were lost in one go. Money got debited but did not reach the merchant.
Please help, when will the money get refunded in my account.
Hey @Arush_Yadav
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Hey @Arush_Yadav
We tried calling you but unfortunately couldn’t connect. Kindly share the screenshot of the transaction status using an alternate device, as the app restricts screen capture due to security measures, and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
You can try calling me on this number
+44 *******58 and the ticket number raised is CS1791828
Thank you for sharing the details @Arush_Yadav. Please allow us some time to get this checked and assist you further.
