Hey @Aditya_Lohia
We tried reaching out to you but couldn’t get through 
. We’re happy to inform you that the transaction issue has now been resolved 
. Please retry the transaction at your convenience and let us know if you face any issues. We truly appreciate your patience and cooperation throughout the process. Take care! 
@Nith_In any updates please? It’s been 6 hours. I’m 1 lakh rupees short and this big amount is neither in the SBM bank nor my source bank account. This is super troubling at this point. Please make haste.
@Saurabh_666, we completely understand how concerning this must be, especially with a large amount involved.
Please accept our sincere apologies for the delay. We’ve already escalated the issue to the concerned team and have registered it under Ticket ID: 190509.
We’re actively following up and will keep you informed as soon as there’s an update. Thanks for bearing with us.
Hi,
Thank you so much.
My issue has been resolved.
Hi @Abhinay_Mishra,
Thanks for your confirmation.
Hello Team,
Recently my money was debited from my DCB Bank’s account but the receiver did not receive the money.
This was a POS trasaction ( Card Swipe ) and it was done on 13-JUNE-2025 at 6:14 PM.
I was told that I’ll be getting the refund in 3 days but still I haven’t received any amount.
I request you to please kindly check and refund my amount.
Regards,
Aashish
Hey @aashishwagle
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Hey @aashishwagle
We appreciate your time on the call. As discussed, we’ve forwarded the concern to DCB Bank for further investigation. Rest assured, we’ll keep you informed of any updates. We truly value your patience and cooperation in the meantime.
Hello @saraswathi.r
Is there any update on the issue raised by @Hardik_Raj and @Ansh_Sharma .
It has been 30 days since the issue was raised. There has been no update as of now.
Please resolve this asap
It has been around 30 days since we faced the issue with no resolution.
The TAT was also 30 days.
Kindly provide us with an update
Hey @Hardik_Raj
We truely understand your concern and regret the delay. Kindly allow us an oppurtunity to have this checked and assist you further. We request your patience till then.
Hi @Hardik_Raj,
We understand it has been a while, but please know that we’re actively following up with the bank. We’ll share an update with you as soon as we receive one.
Hi @SuryaK.inc @saraswathi.r ,
Please provide an update on this issue. It has been more than 30 days, which is more than the expected TAT. You still haven’t provided us with the status of the refund. Resolve this asap.
Hi @Aditya_Kalra,
Please note that we have escalated this to the DCB bank, and we are awaiting confirmation on this case. Request your understanding and patience till then.
Hey @aashishwagle
As per the confirmation received from DCB Bank, a complaint has been registered regarding your concern under ticket number CS1740033, with an estimated resolution date of 31st July. We will keep you informed of any updates received from the bank. We appreciate your patience and understanding in the meantime.
Hello Team,
There have been multiple fraudulent International transactions on my Niyo DCB on 04-July-2025 between 07:03PM - 07:10PM. I attached a screenshot of the transactions from the Niyo App. Multiple transactions failed during the same period due to insufficient funds. I locked my card as soon as I could. Multiple transactions failed after I locked my card stating that my card had been locked.
I called the DCB bank and reported the fraudulent transactions. They raised a case# CS1758777 on my behalf.
I lost Rs. 5043.68.
Appreciate if you could refund my money.
Thanks,
Vivek
Hey @Vivek_kodem
We’re sorry to hear about the unauthorized transactions in your account. We’re currently having the reported transactions checked with DCB Bank and will get back to you shortly with an update. In the meantime, we recommend keeping your card locked as a precautionary measure to ensure your account’s security. We appreciate your patience and cooperation.
Hey @Vivek_kodem
We appreciate your time on the call. As discussed, the issue has been escalated to the bank, and we are actively following up. Rest assured, we’ll keep you informed of any further updates. We sincerely appreciate your patience in the meantime.
@SuryaK.inc Any update on this issue?
Hi @Aditya_Kalra,
We understand this is taking longer than expected and truly appreciate your continued patience. We’re actively following up with the concerned team and doing our best to expedite the resolution. We’ll keep you posted as soon as we receive an update.
