I was supposed to take a train to College station from Sherbourne and had tapped my card on the machine at the entrance.
The transaction was declined and unfortunately I had no time to take a screenshot.
May be next time I will take it again
Regards
Thanks for getting back to us! Totally understand—it’s not always easy to take a screenshot when you’re in a rush. If it happens again, just let us know with whatever details you can, and if possible, share a screenshot so we can get it checked right away. We’re here to help make things smoother for you!
Hi we are individuals travelling from India and our money got debited in Vietnam ATM .. it showed insufficient balance, but balance was sufficient in my account and the amount also got deducted
Hi @Ansh_Sharma,
Welcome to the Niyo Community! 
Sorry to hear about the failed ATM transaction and the debit issue. We’ve sent you a DM—please share the transaction screenshot from your app so we can review the details and assist you in getting the refund at the earliest.
I have already reverted in the dms to the agent through Niyo Global Whatsapp channel
My ticket ID reverted my agent is CS1706376 . Please revert back at the earliest @SuryaK.inc
Hi @Ansh_Sharma,
Thanks for sharing the ticket ID. We’ve forwarded it to DCB Bank, requesting priority handling. Since refund timelines depend on the ATM provider and bank processing, we request your understanding and patience. We’ll update you here once we get a turnaround time—feel free to inform us if the refund is received earlier.
Hi @Ansh_Sharma,
DCB Bank has shared an estimated turnaround time of June 2 for the mentioned ticket(CS1706376). However, since this is the maximum expected timeframe, the refund may be credited sooner as we’ve requested prioritization. If the refund is credited before that, please feel free to confirm here.
Thanks @SuryaK.inc for the ETA
No communication as of now has been recipe from DCB or any other as of such
Will definitely keep you updated in this thread in case of a refund or if any issues faced
Hi @Ansh_Sharma,
Since you’re currently abroad, our bank team couldn’t connect with you. However, please be assured that we’re closely following up and will keep you informed right here as soon as we receive an update from the DCB Bank team. Your patience and understanding mean a lot.
@preeti, I am recieving the same issue, can Niyo team help me with this?
Hi @Dip_Turkar,
Welcome to the Niyo Community! 
We’re sorry to hear you’re facing this issue. To assist you better, please share a screenshot of the error you’re encountering. This will help us escalate the matter to the DCB Bank team for a quicker resolution. We appreciate your cooperation and patience!
Hello Niyo team.
I had booked tickets with an airline and they couldnt confirm my ticket hence they cancelled the booking. They confirmed that they didnt recieve any money and from my research I got to know that funds are on hold with the bank for a few days. I need the autoreversal to be done on priority as i am a international student and in desparate need of these funds. Please reply to my case on priority as I am stranded without the money with my visa expiring.
Please contact me via email as my registered mobile number would be inactive and I can provide you with an alternate number as well as verification.
Edit: I have also wrtiten an email to you at global.escalation@goniyo.com. My ticket number is: 181861
@Nith_In @SuryaK.inc @Preeti
Hi @Aryan_Prabhudesai,
Welcome to the Niyo Community!
We understand your concern regarding your refund for the booking, which was cancelled. Please allow us to check your ticket details, and we will update you shortly.
Thank you so much. Im in a really troublesome situation as i really need to go back home. Any help is appreciated🙏🏻
Hi @Aryan_Prabhudesai,
We completely understand your concern and the situation you’re in. To support you better, we’ve escalated your request directly to DCB Bank, requesting priority processing of the refund. We’ll keep you posted once we hear from them. Meanwhile, if the refund is credited, do let us know here. 
Please let me know what the bank says and could you tell me an approximate estimate of when the refund could come? Thank you
Hi @Aryan_Prabhudesai,
Yes, sure, we will share the ETR here once we receive response from the DCB Bank. Appreciate your understanding.
Hi @SuryaK.inc , just wanted to check the status update for the ticket that I mentioned above CS1706376
Hey @Ansh_Sharma
We understand your concern. Kindly allow us a window to have this checked and assist you further with an update. We request your patience till then.
