Please help me 
as soon as possible I am student I don’t have money for my expenses also I’m struck in difficult situation I don’t know how to express my sadness waiting for quicker solution thankyou somuch for taking time and reading my problem I hope so my problem will solve as soon as possible 
Hi @Tharun_Raju,
We completely understand your concern and the urgency involved. As mentioned, your concern has been escalated as a priority. Kindly allow us some time to hear back from the bank—we’ll make sure to update you as soon as we receive a response.
I already got my refund 500 SGD but I didn’t get my ATM withdrawal reversal charges
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Sure @Tharun_Raju,
We will notify the same to the relevant team and we will update you at the earliest. We appreciate your patience till then.
Hi @Tharun_Raju,
Thanks for sharing the debit details. We are checking this with the DCB Bank. Appreciate your patience in this matter!
I have sent an email on 7 may and got the ticket number 160376
Hi @Calvin_Fernandes,
Thank you for your time on the call. As discussed, we’ve escalated your refund concern to DCB Bank. We’ll keep a close follow-up and update you at the earliest once we receive a response from their end. Rest assured, we’re here to assist you throughout the process.
Hi @Calvin_Fernandes,
We tried reaching you but couldn’t connect. As per our check with DCB Bank, your transaction refund was credited on the same day(April 9, 2025). We request that you review your transaction history in the app and download your statement to verify. It would be great if you could confirm the same here.
Hi, there has been no update on this and the amount hasn’t been returned. Its been over a month now.
Hey @Advaith_Mohan
We tried reaching out but couldn’t get through. We kindly request you to respond to the message shared by DCB Bank and provide them with an alternate contact number. This will help them connect with you and assist further. We appreciate your cooperation.
Thank you @SuryaK.inc. I downloaded the statement and it shows amount was reversed, however the transactions on the app still doesn’t show it reversed which I guess is a technical glitch.
My issue is resolved. Thank you.
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Thank you for confirming! If the transaction isn’t showing up in the app, we suggest refreshing the app and checking again — that usually helps. Let us know if it still doesn’t reflect, and we’ll be happy to assist further! Take care:)
Have tried refreshing multiple times earlier but it wouldn’t show. But it’s showing in the statement but not on app. Must be a glitch which your technical team would need to check.
Hi @Calvin_Fernandes,
We understand your concern regarding the refund not reflecting in your app’s transaction history even though it was credited. Please allow us some time to check this further and update you. Rest assured, we’re here to assist you in this matter!
Hi @Tharun_Raju,
We’ve checked with the DCB Bank team regarding your concern. As per their update, the ATM withdrawal charges won’t be refunded since the issue was related to the specific ATM used and not a fault from DCB’s end. We appreciate your understanding in this matter.
There have been multiple fraudulent transaction in my account today early morning. Unable to get through the customer care. Need help urgently
Hi @Meghavasan,
Welcome to the Niyo Community! 
We’re sorry to hear about the unauthorized transactions on your account. To keep your account secure, please lock your card immediately from the app by going to Card Settings > Card Locks and turning off all payment options.
Once done, kindly reach out to us via the in-app WhatsApp chat or write to global.escalation@goniyo.com with the transaction details. Our team will take this up as a priority and investigate it thoroughly.
Your safety is our top priority, and we’re here to support you every step of the way.
I have credited 30000INR in my a/c by UPI but the money is not reflected.
I need the money urgently please reflect them. I am in UK and I want money urgently.
Hi @M.F_Zaidi,
Welcome to the Niyo Community!
We’re sorry to hear about the delay in your UPI credit and sincerely apologize for the inconvenience caused. We have escalated your issue to the concerned team to get it checked. We’ll keep you posted as soon as we receive any updates. Thank you for your patience.
