Hi @Ambily_Jayaprakash,
We tried reaching you at 70xxxx666. We understand your concern regarding the refund. Since the community page is public, we’ve removed your sensitive details for your safety. Meanwhile, your transaction concern is being reviewed, and we’ll connect with you as soon as we hear from the DCB bank. Appreciate your patience. 
I am unable to purchase tickets for universal studios in Florida via the DCB card. It says my card is not authorized to make the transaction, use another card. Kindly advise.
Hey @Jay_Shah
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
I had rented a car in London on April 6th using Sixt through my DCB Debit Card. They had charged a 300 GBP security deposit which was placed on an authorization hold. After returning the car on April 12th, they claim that the deposit was released. I still haven’t received the amount back in my account.
Hey @Advaith_Mohan
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Jay_Shah
We tried calling you, but unfortunately couldn’t connect. To investigate this further, kindly share a screenshot of the transaction status. Please send it via DM by following these steps:
- Click on my profile icon.
- Click on “MESSAGE”.
- Type your details in the message body.
- Upload any screenshots by clicking on the upload icon, then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here — we’ll be happy to follow up on it.
We appreciate your patience and understanding!
Hey @Advaith_Mohan
We tried reaching out to you over a call, but unfortunately, we couldn’t get through.
To help us look into this further, we request you to share a screenshot of the transaction status along with the merchant refund confirmation email. You can send them to us via DM by following these steps:
- Tap on our profile icon.
- Select “MESSAGE”.
- Enter your details in the message box.
- Use the upload icon to attach screenshots, then click “Send Message”.
Alternatively, feel free to email us at global.escalation@goniyo.com with your ticket number. If you already have an open ticket, please mention the ticket number here so we can follow up promptly.
Thank you for your patience and cooperation! 
Hey @Advaith_Mohan
Thank you for sharing the requested details!
We’ve escalated the issue to DCB Bank and will continue to follow up closely on your behalf. 
Rest assured, we’ll keep you informed of any updates as soon as we receive them.
We truly appreciate your patience and understanding in the meantime. If there’s anything else you need, we’re just a message away! 
Hello Team,
My card was charged for INR1437/THB572 on 09/April @ 12:05 AM by GRAB Taxi services. However, this ride was cancelled and the hold that was put on the amount was lifted by Grab however there is no amount that was refunded to my account. The company has claimed that the hold was released and the money should have been refunded. Please assist.
Hi @Calvin_Fernandes,
Welcome to the Niyo Community! 
We understand your concern regarding your refund. We will get in touch with you shortly to assist you further.
Hi @Calvin_Fernandes,
Thanks for your time over the call. As discussed, please share your transaction details via DM by clicking on my profile picture → Message, or email us at “global.escalation@goniyo.com”. Once done, kindly share the ticket ID here. We’ll coordinate with the bank and keep you posted on the refund status.
Hi Surya, unable to DM you. It doesnt show me the option to send you a DM upon clicking on your pfp. Does it only work on the app?
Hi @Sumit_sangwan,
Welcome to the Niyo Community!
Apologies for the inconvenience that you are facing on the community page. We have sent you a DM. We request that you reply with your query/concern, and we will be happy to assist you.
Hi @Sumit_sangwan,
Thanks for your time over the call. As discussed, your debited amount should be refunded within 15 working days (excluding weekends and holidays). We’ve raised a ticket (161886) and our team will keep you posted via email. Meanwhile, we’ll update you if we hear back from the bank. Appreciate your understanding and patience.
Sure, thankyou very much
Appreciate your understanding. @Sumit_sangwan
Thank you for taking the time to speak with us. We’re happy to hear that the excess funds have been successfully credited back to your savings account, as discussed. If you need any further assistance or have any questions, don’t hesitate to reach out. We’re here to help!
I stay in Singapore 
, Yesterday I withdraw 500 SGD from posb bank ATM machine my money got debited from my account but I didn’t receive cash so I immediately called posb bank customer care they told me to inform your bank I called to dcb bank customer care and informed everything please help me fastly looking for fast update.
Hi @Tharun_Raju,
Welcome to the Niyo Community!
Thank you for your valuable time on the call. As discussed, we’ve escalated this matter to the concerned team for further investigation regarding the failed ATM withdrawal. We understand the urgency and will keep you posted with any updates as soon as we hear back. Appreciate your patience in the meantime.
