Hi,
I had used my Equitas card for paying a preauthorisation charge in Euros at Paris. It was released on 16th April, but I haven’t received any refund nor does it show up in pending refunds tab in the niyo app. I have confirmed with the hotel regarding release of the charges and they have also provided me with the relevant receipt and asked to check with the bank.
Any idea how long it takes for the refund to be reflected once it has been released?
Hi @Richi_Mishra,
Welcome to the Niyo Community! 
We’re really sorry for the inconvenience caused. To get better clarity on the update regarding your refund TAT, we recommend reaching out directly to Equitas support. You can contact them via phone at 1800 103 1222 between 9 AM and 6 PM, or by email at " customerservice@equitasbank.com ". For quicker assistance, you can also connect with them via WhatsApp at 8122 483 766.
We truly appreciate your patience in this matter, and if there’s anything else we can assist with, please feel free to reach out. We’re here to help!
Hi,
Any update on same?
Hi @vikram_sehgal,
Thanks for your time over the call. As discussed, kindly await an update as we are closely following up and will get in touch with you promptly once we receive any update from their end.
Hello Team,
I got a message on 25-APR-2025, Saying that my fraud transaction’s amount was credited back.
I could even see in the niyo App’s all transaction section statement that my money was refunded.
However, I’m not able to see it on the main balance screen. It is still showing the old balance.
Could you please let me know when can I get the complete reimbursement?
Hi @aashishwagle,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Kindly allow us some time to get this checked and assist you further.
Hi Team, I transferred Rs. 30000 from my bank account to Niyo global account, according to my bank the transaction is successful. However the money is not credited to my Niyo account. This is scary as it is quite a big amount.
Hi @Francis1711,
Welcome to the Niyo Community!
We’re really sorry to hear about the situation and completely understand the urgency. Not to worry — please allow us a little time to check this with the concerned team and assist you further.
Hi @Francis1711,
Thank you for your patience. We’ve checked with the concerned team and received an update that the transaction failed due to a server issue from the third-party payment gateway provider.
Not to worry — the debited amount will be automatically refunded to your source bank account. While the standard turnaround time is 5–7 working days, our team is actively working with the provider to expedite the process and ensure the refund is completed within 1–2 days.
We sincerely apologize for the inconvenience caused and truly appreciate your understanding. Please don’t hesitate to reach out if you need any further assistance.
Hi I transferred money 40000Rs and its not reflecting. I’m in a emergency situation in Germany. I need funds please help.
My SMB account 20012520874126
Welcome to the Niyo Community!
We’re really sorry to hear about the situation and understand the urgency. Please allow us some time to look into the issue and assist you further.
Thank you for your patience. We’ve checked with the concerned team and received an update that the transaction failed due to a server issue from the third-party payment gateway provider.
Not to worry — the debited amount will be automatically refunded to your source bank account. While the standard turnaround time is 5–7 working days, our team is actively working with the provider to expedite the process and ensure the refund is completed within 1–2 days.
We sincerely apologize for the inconvenience caused and truly appreciate your understanding. Please don’t hesitate to reach out if you need any further assistance.
On 21st April, a card transaction failed during processing. I subsequently made a split payment, and the amount was successfully settled on 22nd April. However, I noticed that on 28th April, DCB Bank **initiated a fresh debit for the full amount again without any authorisation from my end. How can the bank initiate the transaction without my consent on 28th? No help till now. How to get the money back? Hotel confirmed that they haven’t got the money
This second debit is incorrect, as the payment had already been completed
Welcome to the Niyo Community!
We apologize for the inconvenience caused. We know how challenging this situation can be, and we want you to know that we’re here to support you every step of the way.
We’ll be reaching out to you via DM to gather more details. Rest assured, we will escalate this matter to the concerned team to ensure it is resolved swiftly. We greatly appreciate your cooperation and understanding in this matter.
Hi Team
Please help with one query; my Niyo card is showing Rs 9,064/- available credit limit i.e. Rs 5,000/- against FD of Rs 5,000/- and 4,064/- credit balance in my account.
However, I am not able to draw this amount.
Could you please check.
Regards
Sumit Hans
Thank you for reaching out. Please allow us some time to get this checked and assist you further.
Thank you for your time on the call, Sumit. As discussed, we’ve escalated the matter to the concerned team to initiate the reversal of the excess funds to your savings account. We’ll keep you posted on ticket #154441 as soon as there’s an update. We truly appreciate your patience and cooperation in the meantime.
511215081510 - For this transaction, I have used niyo global card( dcb bank) to fill fuel at petrol station in France. 200 euros were blocked and the fuel cost was 34.9, the difference is yet to be refunded. It’s been more than 7 days, I’ve been trying to contact the customer support but no proper response
Hey @Tj
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi,
Why did you delete my post? I shared all documents and no response yet.
