Hi @vikram_sehgal,
We’re sorry, but we don’t have an update on your refund at the moment. We understand your concern regarding your refund. Please note that the expected final resolution TAT is May 21, 2025. Rest assured, we’re actively following up with DCB Bank and will keep you posted as soon as we hear back from them. Appreciate your patience. 
Hello Team,
I had reported two fake/fraud transactions which happened on 16th of April, 2025.
Please find the complaint no : CS1662377
I request you to please rectify this at the earliest, as I have to use my niyo card services for my upcoming travel.
Please escalate this matter and kindly reimburse the amount asap.
Please try to strengthen your security measures as these issues can anyday spike up to a lot of users in a short period of time.
Regards,
Aashish.
Hey @aashishwagle
Welcome to the Niyo Community! 
We’re here to help! 
Please allow us a little time to escalate this to the bank team 
so we can get you the assistance you need. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
@aashishwagle I’ve already escalated your concern to the bank team on priority 
. As soon as I receive an update from them, I’ll get back to you right away 
. Thank you for your trust and patience 
.
Money debited from SBI UPI not credited to Niyo Card.Not even able to contact Customer care .The amout is 30K
Hey @Keval.Parmar
Welcome to the Niyo Community!
This shouldn’t have happened 
. Ideally, UPI transactions are processed instantly or get reversed to the source account. But no worries—your funds are safe 
.
Could you please share a screenshot of the transaction so we can check this for you and assist further? 
You can also email us at 
global.escalation@goniyo.com with the full details of your concern. We’re here to help!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hi @Keval.Parmar 
We had DMed you earlier requesting a screenshot of the transaction, but haven’t heard back yet. Just checking in — has the issue been resolved, or can we assist you further? 
Hi,
Any update on the same?
Hi Divyanshu,
May I know if your issues were resolved?
I too had faced a same issue a week back. Hence, I’m asking you!
Hi @vikram_sehgal,
We’ve requested an update from DCB Bank and will keep you informed as soon as we hear back from them. We truly appreciate your patience and understanding in the meantime.
Hi @vikram_sehgal,
Thanks for your time over the call. We’re glad to know that your earlier transactions were successfully refunded.
Regarding the ‘Gucci’ refund, please share the transaction and refund confirmation details via DM by tapping on my Profile → Message. We’ll have it checked and update you shortly. 
Hi @vikram_sehgal,
Thank you for sharing the requested details. As discussed during our call, we are coordinating with DCB Bank to have this checked and will update you as soon as we receive a response. We appreciate your patience and cooperation.
I transferred 30,000 to Niyo dcb account. it was debited from my HDFC account but not reflecting in Niyo balance
Hi @Ananya_Thakur Could you please share the transaction screenshot here or send it to us at global.escalation@goniyo.com? We’ll get it checked with the bank and help resolve the issue ASAP. Rest assured, your funds are 
safe and will either be credited to your Niyo account or reversed back to your HDFC Bank account.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Hey @Ananya_Thakur thank you for joining the call with me! Glad to hear that the funds have been successfully credited to your Niyo DCB account. Would you mind confirming this here as well? And if you need further assistance, feel free to reach out anytime — you can always count on us!
Have a lovely day ahead and take care! 
Yes it worked, thank you for calling
1 Like
You’re most welcome. 
Hi @vikram_sehgal,
Thanks for your time over the call. As discussed, your VAT refund concern has been raised under ticket ID: CS1667078 with the DCB Bank. We truly appreciate your patience and understanding as we coordinate with the bank, and we’ll keep you informed once we receive an update from their end.
Hello @aashishwagle as per an update from the bank team, the expected resolution time for your ticket is 14-08-2025 
. Since this is a misuse-related issue, it’s taking a bit longer than usual, and our concerned team is actively investigating the matter 
.
We’ll make sure to keep you updated and share any new information as soon as we have it. Thanks for your patience!
