Transactions and Refunds on Niyo Cards

Hi @Krishika_Choradia,

Welcome to the Niyo Community! :hugs:


We sincerely apologize for the inconvenience caused by the unexpected deduction. We understand how concerning this must be for you. Please rest assured that we’ve escalated the issue to the concerned team for further investigation. We’ll provide you with an update as soon as we receive more information. Thank you for your patience and understanding!

Hey @Priya_Chauhan, we tried reaching you on a call, but it seems your number is not active. :telephone_receiver: Could you please check and let us know if the refund for the failed transaction has been credited back to your account? :money_with_wings:

If you still need any assistance, feel free to reach out—we’re here to help! :blush:

Yes i got thank you ao much

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Thanks a lot for the confirmation! :blush: Take care! :star2:

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I have credited money into my bank account but it is not reflecting in the Niyo app. Please help resolve this immediately.

Hey @Anshuman_Patnaik

Welcome to the Niyo Community! :hugs:

We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and asisst you further.

It is now showing in niyo app.

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Hey @Anshuman_Patnaik

Thank you for confirming! If you need any further assistance, just drop us a message—we’re always happy to help! :blush:

Thank you so much !

Just wanted to know if it takes time to show the balance in Niyo App once I transfer money using IMPS. I am asking this because I will be travelling abroad and I would not want this to happen again.

If it takes time to reflect then how much time exactly ?

Hey @Anshuman_Patnaik

We appreciate your time over the call. As discussed, There is no such issue with IMPS transfers reflecting in the Niyo app. The delay you experienced was likely due to a temporary technical glitch. Your balance should typically update instantly.

We recommend retrying a transaction, and if you face any issues again, please reach out to us—we’re here to help! :blush:

Hey @NIYOCOMM202412130FW6

We appreciate your time on the call. As discussed, please share a screen recording of the error at global.escalation@goniyo.com along with your ticket number so that we can review and follow up accordingly. Thank you for your patience and cooperation.

Hi @ShubhakarB ,

Thanks for your time over the call! We’re glad to hear that your reported fraud transaction issue has been resolved and the chargeback amounts have been credited.

If you have any further concerns, feel free to reach out here—we’re happy to assist you! :blush:

Hi SuryaK

Thanks for all this. The fraudulent transaction case is finally closed. The money has been refunded to my account. This is very helpful.

However, now I face a different concern.

Due to fraudulent transactions, I have blocked the card and my frozen account couldn’t do KYC until new card is issued. After it’s issued I traveled to Vietnam for 2 months this meant - I don’t have my PAN with me and couldn’t get KYC until Feb 7th which was my return.

I explicitly called this out to a NIYO agent proactively that I’m unable to pay my bill for Jan 2025 because it doesn’t permit me to pay the bill and throw the error attched in the image below.

OTP entered didn’t make the txn successful, later after 3 calls from my end I got to know this all for to VKYC completion. I couldn’t pay my bill on time. This is also in turn due to Fraudulent transactions that took time to give back a new card.

All in all, I was charged credit charges for Jan bill despite attempting to pay without delay. I infact funded my savings account and suggested the agent to pay on my behalf which he denied.

I rang up the SBM bank with all the context they said ‘Go talk to Niyo and we will charge as we see it fit.’. This when I wrote in abmail and sent to Niyo, they seem helpless.

Bottom line: Niyo couldn’t help me with KYC or bill payment while overseas. Nor can it help me delay due date or charges back credit charges. How am I supposed to forsee all this and for back for a bloody physical PAN card. I have no clue.

Thanks. But I’m expecting better service. I hope no one has to go through this again.

Hi @ShubhakarB,

Thanks for your time over the call!

We’re glad that your fraud transaction chargeback has been credited and resolved.

We also acknowledge your concern regarding the interest charges on your credit card due to the payment issue that you faced. As discussed over the call, we will have this investigated with the SBM bank and get back to you as soon as possible. :pray:

Hi Saraswati,

Can you please give me a call. I need to understand a few things regarding the Niyo card.

Hey @Anshuman_Patnaik

Sure, kindly allow me a window to connect with you and address your concerns promptly. I appreciate your patience until then.

Hey @Anshuman_Patnaik

We appreciate your time on the call. :blush: As discussed, we’re glad to hear that the balance update issue has been successfully resolved. If you need any further assistance, feel free to reach out. Thank you for your patience and support! :+1::sparkles:

Thank you so much Saraswati. Appreciate all your help. My issues are resolved.

Hey @Anshuman_Patnaik

You’re very welcome😊 We’re glad we could help and that your issues are resolved. If you ever need any assistance in the future, feel free to reach out. Happy banking✨

Hi @ShubhakarB ,

We tried reaching you at your registered number (99xxxx6131) but couldn’t connect. :telephone_receiver:

We also couldn’t find any ticket or chat details regarding your credit card repayment issue from January. :slightly_frowning_face:

We truly understand your concern, but as checked, we’re unable to reverse the interest and late payment fee levied by SBM Bank. Let us know if we can help you with anything else!