Hello @Sujay_V, We’re happy to inform you that Rs. 20,000/- was successfully credited to your SBM savings account on 14-01-2025 at 12:52:12 PM. We sincerely apologize for the delay in resolving this matter. Please check and confirm with us here.
If you have any further questions, feel free to reply here, refer to ticket #2641139, or connect with our in-app live chat team for immediate assistance. Thank you!
I have received the refund for my January 14th transaction—thank you for that. However, I haven’t yet received the refund for my January 10th transaction.
Additionally, the January 14th transaction was international, and my available free international spend limit on the card was deducted. Even though I received the refund, the free international spend limit hasn’t been updated. This may result in additional charges if I make any transactions.
Please look into this matter and ensure that my available free international spend limit is restored accordingly.
Thank you for confirming the receipt of the refund for the transaction performed on January 14th. We request you to kindly allow us some time to check the matter with the bank and assist you further.
I’ve had a downright horrible experience with this card, I’m looking for ways to get rid of it.
I opened an account with DCB Bank, and took the Niyo DCB Global Debit card, based on recommendations from some people that I know, who’ve used it abroad. I wanted a reliable forex card, since I was going to UK for a couple of months.
I reached here on Sept 10th 2024, and ever since I set foot in this country, this card has been absolutely useless. I tried using it in many groceries and shops, I tried tap and pay, the card doesn’t get recognized. I tried to insert the card into the card machine, but an “invalid card” message appears every single time. I tried withdrawing money from ATMs using this card, but to no avail.
I’ve checked multiple times and ensured that my international transactions were switched on, I did that before coming to the UK itself.
What’s more, I contacted the Niyo DCB team regarding the same via email, they responded once, but when I replied back to them, they haven’t replied back yet for 3 DAYS (4 days today if they still don’t respond, and counting). Their customer service is as horrible as their cards.
This may be a one-off among all the generally positive reviews, but I’ve had a torrid experience with Niyo and DCB Bank. I’ve had to depend on others for my financial needs because of this stupid card.
I really regret taking this card, and based on my personal experience, I would never recommend Niyo to anyone who’s looking to go abroad. There are far better cards out there on offer.
We’re really sorry to hear about your experience with the Niyo DCB Global Debit Card . We completely understand how frustrating this situation must be, especially when you’re abroad and need a reliable card. Let me assure you, I’m here to help resolve this as quickly as possible.
Regarding the delay in response from our support team, this is not the experience we strive for, and we’ll make sure your concern is escalated to the appropriate team immediately .
Rest assured, we’re going to work on a solution so that you can use your card with ease and confidence . I’ll personally keep you updated on the progress, and we’ll ensure that the issue gets resolved.
For the sake of replying, you guys messaged me on Whatsapp as soon as I put up this post, talked to me for a day, and that was that! No response for the past 2 days now, inspite of me messaging you.
I’m sick and tired of your service and cards. I luckily had a few friends and a backup card to fall back on, otherwise I would’ve really been stranded in a foreign country with literally no money.
I’m not going to continue using your cards now, no matter what solution you offer me.
This is the worst experience, both card-wise and from the customer care, that I have ever received from anyone.
We sincerely apologize for the delay in getting back to you . As promised, we escalated your issue to the bank. However, they couldn’t find any failed transaction in their records.
Could you please share a screenshot of the error you’re seeing? This will help us raise a request to resolve it swiftly!
Thank you for your patience, and we’re here to assist!
I’ve literally sent you 2 videos the day you contacted me on WhatsApp…and you’re acting now like I haven’t sent you anything…
I don’t even know what to tell you guys. It doesn’t matter to me at this point whether you’re gonna help me or not, I’m that disappointed with your service.
Will make sure to throw the card away, and to close my DCB account, once I get back home.
We’re truly sorry for the frustration you’ve experienced, and we completely understand your disappointment. Rest assured, we are having continuous follow-ups with the bank and are working hard to resolve this issue as soon as possible. We are doing everything we can to fix this.
We appreciate your time over the call. As discussed, we kindly request you to retry performing the ATM withdrawal. If you face any challenges, please share the error screenshot or a screen recording with us at global.escalation@goniyo.com so that we can assist you better. Rest assured, we’re here to help and ensure a smooth resolution!
Upon checking with the bank, we regret to inform you that we are unable to reset the limit for the declined transactions on our end, as international transaction limits are calculated based on your PAN.
We understand how inconvenient this might be and deeply apologize for the trouble caused. Please feel free to reach out if you have any additional queries or need further assistance—we’re here to help!
Hi Team,
I am Yash Mahajan.
I tried making transaction of 3366$ to pay my university fees. On the university end it said insufficient funds, but on niyo app it said transaction successful. I tried paying again and the money was deducted from my account twice…
The amount was 3366$+3366$. This amount is quite huge for me and I am a student. I need to pay my tuition fees please help. I have attached all the screenshots for your review.
We regret the inconvenience caused to you. To investigate further, we require the screenshot of the transaction details along with the registered mobile number. Please send them via DM. Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
Hi I am not able to find from where to message you. I am Yash Mahajan, the number which is registered with niyo is 73********61.
I tried making transaction of 3366$ to pay my university fees. On the university end it said insufficient funds, but on niyo app it said transaction successful. I tried paying again and the money was deducted from my account twice…
The amount was 3366$+3366$. This amount is quite huge for me and I am a student. I need to pay my tuition fees please help. I have attached all the screenshots for your review.
We are currently coordinating with the relevant team to resolve this. Rest assured, your funds are safe , and we will reach out to you tomorrow with further assistance and updates . We appreciate your patience and trust . Thank you!
I have recently done a transaction on 19/01/2025 using my SBM card in UAE. There was an issue with the part of the merchant and have refunded the amount, but the amount has not credited to my account yet. How much will it take to be refunded? Will it be refunded? Should I go and check again with the merchant?
As discussed, we’ve escalated the issue to the bank and are having a continious follow up.
Thank you!
. We completely understand how frustrating this situation must be, especially when you’re abroad and need a reliable card. Let me assure you, I’m here to help resolve this as quickly as possible.
.
. I’ll personally keep you updated on the progress, and we’ll ensure that the issue gets resolved.
, and we will reach out to you tomorrow with further assistance and updates 
. We appreciate your patience and trust 
