Hi Bhagyesh,
We apologize for any inconvenience you’ve experienced.
Upon reviewing the reference ID provided, we were unable to locate the transaction details. To ensure we address your concern accurately, could you please send an email to global@goniyo.com with the transaction details? Our team will investigate the issue further and provide you with an update accordingly.
Thank you for your understanding and cooperation.
Hi Bhagyesh,
Could you please provide me with the ticket reference number that you mentioned in your email to our team? I will look into it and provide you with an update as soon as possible.
Thank you.
These are the ticket numbers which have been raised by the team;
CS1250212
CS1249666
Hi Bhagyesh,
We are unable to find the complaint number. I will DM you
Thanks
Hi @Bhagyesh_K , got any resolution?
Welcome to the Niyo Community! 
Could you please provide more details about your concern? This will help us understand better and assist you more effectively. Looking forward to hearing from you!
Hello, I have emailed the customer care and the bank multiple times. I have asked my mom to contact the customer care number in india as I am outside of india but there is still no help. I have not been able to make transactions since yesterday. I think my card got blocked but I am not sure. Please I need assistance asap. This is my only card at the moment and no one seems to help.
Hoping to hear from someone soon.
Hi @Vidhi1,
We sincerely apologize for the inconvenience you’re facing, and we completely understand how challenging this situation can be. Rest assured, we are committed to helping you resolve this as quickly as possible.
To assist you further, we kindly request you reach out to Equitas Small Finance Bank’s customer support through the following channels:
We understand the urgency of this matter, and we are confident their team will be able to assist you promptly. If there’s anything else we can do, please don’t hesitate to let us know.
Thank you for your patience, and we’re here for you!
Hey Parth! We tried reaching you over a call but couldn’t connect. Could you please check and confirm if the highlighted transaction has been refunded to your account? If not, do let us know, and we’ll prioritize checking this with the bank team. 
Thank you for your cooperation! 
Hey Punit! Thank you for taking the time to join the call and confirming that the refund has been credited to your account. We truly apologize for any inconvenience you may have experienced and sincerely appreciate your trust and support.
If you need any assistance in the future, feel free to reach out to our live chat team or drop us an email at global.escalation@goniyo.com. We’re always here to help. 
Take care and have a great day! 
I added money from my State bank account to My niyo account via niyo upi id but it has not reflected yet. It should reflect immediately but has not. Please assist me with this asap because i need my money urgently.
Hi @arafath1974,
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. I’m reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
Dear DCB Bank Customer Service,
I am writing to report an issue regarding a UPI transfer I initiated to my account [A/C: 03014600011398] from my daughter’s account. The transaction was processed on [06/12/2024] for an amount of ₹75,000.
The funds have been debited from her account but have not yet reflected in my Niyo Bank account. As I am scheduled to travel internationally tomorrow, I urgently require these funds to complete my preparations.
I kindly request your immediate intervention to resolve this matter. If it is not possible to credit the amount to my account promptly, I request that it be reversed to my daughter’s account at the earliest. Please inform me if any additional details or documents are needed to expedite the process.
I look forward to your swift resolution of this issue.
Thank you for your support.
Regards
Arafath
Contact.No=+91 9769453905
Hey @arafath1974
We understand your situation and deeply regret the inconvenience caused to you. We request you to kindly allow us an opputunity to have this checked and assist you further. We request your patience till then.
Hey @arafath1974
We attempted to reach you by phone but were unable to connect. Please be assured that the matter has been escalated to the relevant team for resolution. We will keep you updated on any progress or developments. In the meantime, we kindly request your patience and understanding.
Im using Niyo globsl DCB card for grab payments in Malaysia and i see that i have been incorrectly charged.
Booking ID : A-786GJEIWWGDB in grab has been deducted for more than 28.84 MYR
Hey @m_a_arunsharma
Welcome to the Niyo Community!
We’re sorry to hear about this! Please send us a screenshot of the transaction via DM, and we’ll work with the bank team to sort this out for you.
Here’s how: 
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hey there I added money to niyo account still its not reflecting on the the account? Can you please check Asap. I tried to ask Watsapp text but no response there.
UTR: 762936603468
Name Mahesh Manjunath Shetty
Transaction id T2412070343224507974945
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further.
Thank you for your patience and understanding!
Hey @NIYOCOMM20241206JYTG
We attempted to reach you by phone but were unable to connect. Kindly allow 24-48 hours for the funds to either be credited to the beneficiary account or return to the source account . If you do not see the transaction reflected within this time frame, please don’t hesitate to reach out to us 
. We are here to assist you further and ensure everything is resolved 
.
Thank you for your patience and understanding!
