We’re sorry to hear that the UPI transaction mentioned above failed. Rest assured, the funds will be credited back to your account within 5-7 working days. Your money is completely safe, and we’ll continue to monitor the status until it’s successfully refunded to your account.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
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We tried reaching you but couldn’t connect. Upon review, it appears that your UPI ID has been blocked for transactions.
Could you please DM us your alternate contact number so we can arrange a callback from the Bank? Alternatively, you can reach out to DCB Bank directly at customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777 from your registered email ID or mobile number.
Here’s how you can DM us:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
We’re here to assist you and ensure this gets resolved quickly!
Thank you for your time on the call. As discussed, we’re glad to hear that your issue has been resolved. If you encounter any further concerns or need assistance, don’t hesitate to reach out. We’re always here to help!
Hey,
No one from DCB bank has tried to contact me, Pranay Kondala from Niyo team contacted me via whatsapp, and told me that my account is blocked and I need to call DCB customer care via my registered mobile number but as I am in Italy right now I can’t do that, he said that he is trying to solve this issue.
Can you please check if there is any other way to verify my account? I have no idea why has DCB blocked my account when I was Transferring money to myself from DCB to my SBI Bank Account.
I have transferred Rs. 90,000.00 (Ninty thousand) from my bank account to NIYO GLOBAL Debit Card account, according to my bank the transaction is successful (I called & checked with bank), but even after 48 Hrs the money is not getting credited to my NIYO GLOBAL account, could you check please because the situation for me is very scary.
We’re truly sorry to hear about your experience. Please rest assured, your funds are safe and secure. We’re on it and will get this checked for you right away!
Thank you so much for taking the time to speak with us today!
We’re truly sorry to hear about your experience. Rest assured, we’re here to support you every step of the way. As discussed, we kindly request you to wait for the funds to either reflect in your account or return to the source account within 48 hours.
If the amount doesn’t reflect within the expected timeline, no worries—we’ll escalate this matter further with the bank by initiating a chargeback process.
We sincerely appreciate your patience and understanding as we work to resolve this for you. If you need further assistance, we’re just a message away!
We completely understand your concern and want to assure you that your funds are safe and secure. Upon checking with SBM Bank, we found that the funds haven’t been credited to your account yet.
Kindly recheck with your source bank regarding the status of the transaction. If the funds have been debited, they should reflect in your account within 5-7 working days from the transaction date.
We truly appreciate your patience and understanding . Please feel free to reach out if you need any further assistance—we’re here to help!
Like I said and mentioned above that I have already contacted the source bank and they did say the transaction was successful and the money has been debited too. So i have no idea what to do next.
Thank you for confirming! In that case, we kindly request you to wait 5-7 working days from the transaction date. If the funds aren’t refunded or credited to either account by then, don’t worry—we’ll escalate this for you and initiate a chargeback request.
We’re with you every step of the way and will keep you updated on the progress.
Thank you for confirming! Should you face any issues in the future, we’re here for you. Feel free to reach out via the live chat feature in the app or drop us an email at global.escalation@goniyo.com. We’ll be happy to assist!
My brother has send me Rs.36473 through gpay to my dcb account ending with 2923. But from his end the transaction was completed and the amount got debited from his account. But still the amount has not been credited to my dcb account. I am attaching the necessary screenshot containing the transaction details. Kindly do needful to resolve the issue at the earliest.
Thank you so much for taking the time to speak with us today!
We’re truly sorry to hear about your experience. Rest assured, we’re here to support you every step of the way. As discussed, we kindly request you to wait for the funds to either reflect in your account or return to the source account within 48 hours.
If the amount doesn’t reflect within the expected timeline, no worries—we’ll escalate this matter further with the bank by initiating a chargeback process.
We sincerely appreciate your patience and understanding as we work to resolve this for you. If you need further assistance, we’re just a message away!
Recently I tried to make a payment from Niyo Global DCB Debit card on the Apple website (US) version. The billing address was the same as the shipping address. I wanted it shipped to my friend who is currently in Indiana. I loaded my account with the amount and completed the transaction. I received an email from DCB confirming the debit transaction in my account. However my order got cancelled and it states on the order page that “I have not been billed for it”. Tried contacting Apple and the reason for cancellation was issues in verifying the payment. I have raised an issue with DCB Bank as well. Any guidance would be appreciated.
Alternatively, you can reach out to DCB Bank directly at 
Please rest assured, your funds are safe and secure. 
We’re on it and will get this checked for you right away!
. Upon checking with SBM Bank, we found that the funds haven’t been credited to your account yet.
regarding the status of the transaction. If the funds have been debited, they should reflect in your account within 5-7 working days 
from the transaction date.
and escalate the matter to the relevant team and get back to you with an update ASAP.
