Transactions and Refunds on Niyo Cards

Support & Troubleshooting Help
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382

Hey @Punit_Pushkar

Welcome to the Niyo Community! :hugs:

We’re sorry to hear that the UPI transaction mentioned above failed. Rest assured, the funds will be credited back to your account within 5-7 working days. Your money is completely safe, and we’ll continue to monitor the status until it’s successfully refunded to your account.


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything. :blush:

383

Hey @Rohan_Chandrashary

We tried reaching you but couldn’t connect. Upon review, it appears that your UPI ID has been blocked for transactions.

Could you please DM us your alternate contact number so we can arrange a callback from the Bank? :telephone_receiver: Alternatively, you can reach out to DCB Bank directly at customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777 from your registered email ID or mobile number.

Here’s how you can DM us:

Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.

We’re here to assist you and ensure this gets resolved quickly! :raised_hands: