Hey @shashank_kadam ,
Greetings of the day.
We assure you that we have taken prompt action on your concern and have already initiated a request to expedite the process on priority.
Our team is dedicated to addressing this as quickly and efficiently as possible to ensure a smooth experience for you.
For last 2 days I cannot make any payments, I am getting an error message that Bank server Unavailable.
Hey @T_C,
Welcome to the Niyo Community! 
We’re truly sorry for the inconvenience you’re experiencing. We tried reaching out to you on your registered number 
, but it was switched off. Could you please share screenshots of the error 
?
This will help us check and assist you further. We’re here to help!
Hi community, I need help clarifying my charges; i was charged around 3267.27 today citing different reasons; while I am comfortable with annual fee of 500+GST
I have been charged twice for atm withdrawal - 300 at time of withdrawal and 425 later!!
is this expected? are we supposed to pay 725 for each atm withdrawal?
Hi guys,
I have made a withdrawal transaction, South Korean ATMBNK, where I have tried to withdraw the amount of six lakhs of Korean currency, but the transaction is failed and the ATM mission has sold the CVV error, but the amount is debited from my DCB Bank, but I haven’t received any intimation that the transaction has been failed, and the money will be credited back
I kindly request Niyo Team to look into this issue and kindly confirm that the transaction has been failed and inform the refund status as soon as possible
I kindly request the team to look into the issue as the amount is big
ThankYou
Hey @Lakshmi_Karthikeya
Welcome to the Niyo Community!
No need to worry, your funds are safe. Please give us a moment to check with the bank team, and we’ll provide you with accurate information shortly.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything. 
I have tried withdrawing cash from multiple atms and it has never worked. I changed the pin and yet nothing. Always an error. Customer service is unable to help. Always eager to close the call.
Hey @Shivani_Chouguley
Welcome to the Niyo Community! 
Sorry to hear about the trouble you’re facing with the ATM withdrawal. Could you please share the error screenshot with us via DM or via email at “global.escalation@goniyo.com”? We’ll be happy to check it with the bank team and resolve it as soon as possible! 
Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Type your details in the message body.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Lakshmi, we’ve received an update from the DCB bank team, who attempted to reach you via call, but your number was not reachable. They have raised request CS1495535, with an estimated resolution date of 20th December for the reversal of the amount.
Rest assured, your funds are safe and will be credited back within the mentioned timeline. We truly appreciate your patience and trust in us. 
Thanks! For your valuable response
I kindly request you to share the confirmation pf transaction failure and then kindly expedite the refund process as requirement of Amount is urgent.
Thankyou
Karthikeya
We understand the urgency of your request and want to assure you that we have escalated the issue to the bank and are actively following up with them for a resolution.
We kindly request you to wait until the mentioned timeframe, as the bank requires this period to process and confirm the transaction status. Rest assured, we will keep you updated on any progress.
We appreciate your patience and understanding in this matter.
I’ve added money to my Niyo account, but it’s been half an hour, and it still hasn’t reflected. The balance still shows as 0, which is quite concerning. I hope this issue gets resolved at the earliest.
Hi @Pooja3,
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience caused! Upon reviewing your account, we noticed that the transaction was not completed. This could have been due to a temporary issue, such as high traffic or a technical glitch during the process.
Please don’t worry! The refund has already been processed, and the amount will be credited back to your source account within 5-7 working days. We truly appreciate your patience and cooperation, and we’re here to help if you need anything further.
If you have any more questions, feel free to reach out anytime—we’re always happy to assist!
Transaction Details:
Issue Summary:
Timeline:
Seeking:
Anyone with similar experiences or advice, please comment below.
Hi @Swani_Narayba,
We sincerely apologize for the inconvenience this issue has caused you. After reviewing your case, we see that a ticket (2605752) has already been raised regarding this, and it has been escalated to the bank team for further review.
Unfortunately, the bank is taking longer than expected to provide an update. We kindly ask for your patience as we work closely with the bank to resolve this matter. Rest assured, we are following up on your case and will get back to you with any updates on the same ticket as soon as we have more information.
Thank you for your understanding, and if you need anything else in the meantime, feel free to reach out. We’re here to assist you!
Hey,
Its been almost a week now that I am unable make any upi transactions using my SBM account as its getting declined from the bank side. Its almost like my money is blocked in the bank.
Could you please help me with it, unfortunately the customer support representavie is unable to escalate the issue with your backend team, also don’t know why such concerns require 10 days to get resolved.
my ticket number is SR1227001.
Welcome to the Niyo Community!
Thank you for reaching out to us and sharing the details of your issue.
We have escalated your concern to the bank team regarding the difficulties you’re experiencing with UPI transactions. We understand the inconvenience this has caused and are following up to ensure your issue is resolved as soon as possible.
Your support ticket (Ticket Number: SR1227001) is being actively looked into, and we will provide you with an update shortly.
Thank you for your patience. Should you have any further questions or concerns in the meantime, please don’t hesitate to reach out.
This should not have happened, and we sincerely regret the inconvenience caused. Kindly allow us the opportunity to investigate this further and provide you with the necessary assistance.
Thank you for your patience and understanding in this regard.
I transaferred money from my saving Account to my niyo global debit card. The money got debited but didn’t reflect in my account as it failed. Problem is the money hasn’t been credited in the source account yet. Can someone help me with this. My support number is 2628092
