We appreciate your time on the call! 
Following our discussion, we want to let you know that your issue has already been escalated to the bank, and we expect a resolution by 6th Dec’24. However, we’ll do our best to expedite the process. 
Rest assured, we’re here to assist you every step of the way! Thank you for your understanding.
I was informed in the month of January 2024 that Due to the Bank’s internal policies my Niyo DCB Bank Account would be closed in the month of March 2024 and I shall withdraw all my balance amount within the stipulated time else the Bank would close my account and would automatically issue a Demand Draft against the Balance Amount in my name.I received this communication both by SMS and E-Mail and this was cross checked with Niyo as well who confirmed on the same. Based on this communication, I withdrew all my balance money from the account.
However I observed even after March 2024, my account was still active and no closure confirmation was sent. This is when I contacted the customer care of both Niyo and DCB Bank via phone and I was told that I can Ignore the closure intimation sent and I can continue the usage of my account seamlessly and my money would be safe.Also I was informed about the new Schedule of charges which required me to maintain a Minimum Balance of Rs 5000 for last 4 Quarters to avoid any debit card charges of Rs 500 + GST. Since the time I was informed I have consistently maintained the minimum balance requirement of Rs 5000.
On 19th October 2024, I saw an automatic debit of Rs 590 (incl of GST) due to non maintenance of min balance in the last 4 Quarters. This is wrong since I was asked by the bank itself to withdraw my balance amount from the account due to closure and hence the minimum balance was not maintained. But After the information was received, I have regularly met the minimum balance criteria.
I would thus request the reversal of the Rs 590 debited from my account since it was due to the bank’s communication that the balance was not maintained and not because of my own self.
Now that the account remains active , I agree to the criteria of Minimum Balance ans shall continue maintaining the same for the future quarters. However Considering the miscommunication from the Bank’s end, I’s request the charges currently levied to be waived off and reversed back.
Hi @Abhi12214 ,
Welcome to the Niyo Community! 
Thank you for reaching out and sharing the details of your experience. We sincerely regret the confusion and any inconvenience caused due to the communication regarding the closure of your Niyo DCB Bank account and the charges levied.
We understand that in January 2024, you were informed that your account would close in March 2024, and based on this, you withdrew your balance. As discussed, we have escalated this matter internally for a thorough review and sharing your confirmation that you have sent an email today to the bank via email at customercare@dcbbank.com & niyoglobal@dcbbank.com to assist you accordingly.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Thank you for your patience and continued trust in us.
Thanks for picking this up Illaham. Appreciate your response. I hope for a speedy resolution on this 
Hey @Abhi12214 ,
Greetings of the day.
Thank you for your kind words and trust in our service. Rest assured, we are committed to resolving this matter as swiftly as possible. Your feedback is invaluable, and we appreciate your patience while our team works diligently to address your concerns.
We understand the importance of a timely resolution and will keep you updated every step of the way via DM to share further developments once they arise.
Thanks Ilaham for the support. As Discussed, the wordings of the Account Details should be more clear to avoid such issues. Looking forward to a more transparent relationship with DCB Niyo. You may close this ticket
Hey @Abhi12214
Thank you so much for reaching out! We’ve noted your feedback and truly appreciate your thoughts. We’re committed to making your experience with us as clear and seamless as possible, and we’ll be working on improvements to ensure you have a smoother journey ahead. Thanks for your patience and understanding – we’re here to help every step of the way! 
Thank you for your time on the call. As discussed, we have escalated the issue to the bank and are maintaining continuous follow-up on your behalf. Please rest assured that we will keep you informed of any updates we receive.
We appreciate your patience and understanding in this matter.
We’re happy to let you know that three of your refunds have been successfully credited to your account! 
For the remaining refund, we’ve raised a complaint with the bank, and the expected resolution date is December 12, 2024. We appreciate your patience in the meantime. Rest assured, we’re actively following up and will keep you updated on any progress.
I tried to withdraw money from ATM machine in Philippines I tried other machines it’s always declined till now the problem didn’t resolved I am requesting to resolve this as soon as possible
Thank you
Hey @Ganeshannam
Welcome to the Niyo Community!
We regret the inconvenience caused, kindly allow us an opprtunity to have this checked and assist you further.
Thank you for your patience and understanding!
Hey @Ganeshannam
We attempted to contact you but were unable to connect. Upon reviewing your concern, we found that the transactions are being declined at a specific ATM due to a timeout error.
We request you to try using a different ATM machine. If the issue still persists, please share a screenshot of the error message for further assistance. Here’s how you can share the details via direct message (DM):
Select “MESSAGE”.
Enter your details in the message body.
Attach the screenshot by clicking on the upload icon, then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com along with your ticket number. If you already have an existing ticket, please provide the ticket number here, and we’ll ensure a prompt follow-up.
Cant get otp
Also added money via hdfc bank deducted from bank but not received in card
Hey @Vaishnavi1
Welcome to the Niyo Community!
We’re sorry to hear about the difficulties you’ve encountered with the OTP and transactions. For quicker assistance, we recommend reaching out to our live in-app chat support team, or you can email us at global.escalation@goniyo.com with the transaction details, and we’ll be happy to assist you promptly.
If you have already contacted us, please share your ticket ID here so we can help you resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
I was at a pizza shop today in NYC, where I swiped my card in the pos machine at a vendor. Money got debited from my account but the transaction failed at his end, as he didn’t receive any amount. When will my money will be refunded ?
Hi @parthpidadi123
Welcome to the Niyo Community!
We’re sorry to hear about the declined transaction. Please rest assured that your funds are safe and will be credited back to your DCB account within 15 business days from the transaction date.
For any immediate assistance, feel free to reach out to our live in-app chat team, or you can email us at global.escalation@goniyo.com using your registered email ID.
We truly appreciate your patience and understanding as we work to resolve this.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
My previous Authorization hold is not removed from the DCB forex debit card after 30 days of the transaction date
Hey @Mitali
Welcome to the Niyo Community! 
Kindly allow us an oppurtunity to have this checked and assist you further. Thank you for your patience!
Do you need any further details to check? Because I wasn’t asked for any details so not sure how will you check?
Hey @Mitali
Thank you for your time on the call. As discussed, we have escalated the issue to the bank and will keep you updated on any further developments.
We appreciate your patience and understanding.
