Hi @Snehatinani19,
Welcome to the Niyo Community! 
We sincerely apologize for the inconvenience this has caused you. Please allow us some time to get this checked with the concerned team. Rest assured, we are prioritizing this and will provide you with an update as soon as possible.
Thank you for your patience and understanding. If you have any further questions in the meantime, please don’t hesitate to reach out.
