Registered mobile number change/update!

Support & Troubleshooting
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31

Hi @Anandh_G,

Welcome to the Niyo Community! :hugs:

Thank you for reaching out. We understand that you would like to update your registered mobile number.

Upon checking, we see that your account is with DCB Bank. To successfully update your mobile number, please follow these steps:

Bank Level Update:

  • Visit any DCB ATM or your nearest branch to update your new mobile number.

App Level Update:

  • Once the mobile number is updated, please get back to us with the confirmation email from DCB Bank stating that your number has been updated. Along with the confirmation, kindly provide a copy of your mobile number invoice showing the new number registered in your name.

    • For Postpaid Users: Please provide a copy of your monthly bill showing the new number registered in your name.
    • For Prepaid Users: A copy of the payment invoice or receipt reflecting your new number is required.

As for the GPay issue, since you are still able to receive payments, we believe the issue might be related to the specific transaction or the app itself. Here are a few troubleshooting steps you can try:

  1. Ensure your GPay app is updated to the latest version.
  2. Clear cache and data for the app.
  3. Recheck your payment details and try again.

Please try initiating the payment once more, and if the issue persists, kindly reach back to us with a screenshot of the error so we can investigate further.

We hope this helps and look forward to resolving your concerns promptly!