Thank you, Niyo Global Team. The issue has been resolved, and the number has been successfully updated. I appreciate the seamless process for the number change, as I had been unable to access it for a long time. The team, especially @Preeti Mam, remained in constant contact throughout the process, ensuring the resolution of my query.
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Thank you so much for your kind words! 
Weāre thrilled to hear that your issue has been resolved and that the process was seamless for you. 
If you need any further assistance, feel free to reach out. Weāre always here to help! 
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Hello, I sent a mail regarding phone number change on 5th December, 2024, and sent all the documents the support asked for, however, my phone number has not been updated yet. I have sent countless mails, I get the same reply everytime. What else should be done?
Hey @Valay_Prajapati
Welcome to the Niyo Community!
Apologies for any delay in updating your registered number in Niyoās records 
. We see that ticket #2635731 has been raised for this concern 
. Rest assured, we will prioritize this and resolve it for you as soon as possible 
. Thank you for your patience!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Weāre always here if you need anything.
Hello Preeti, I see that my phone number has been updated at the bank level but it is yet not updated at the app level.
Please donāt worry, we are coordinating with the team and will have it resolved by tomorrow at the latest.
Hello Preeti !
I have raised a ticket with similar concern. My ticket number is #2666692.
However, from your previous comments, I see that for ESFB bank account holders, it is not possible to change the registered number . Has that changed ?
In that case, is it possible for me to login into NiyoX app using email id , instead of mobile number ? Because the number linked to the bank account is no longer active, and I cannot login using that mobile number. I need to carry out some txns from the account and this is blocking me, as I am unable to access NiyoX app
(I am using NiyoX app on iOS device)
Hi Swat, allow us a window to check this and assist ahead.
Hey Swathi! Unfortunately, the option to change your registered mobile number is not available for NiyoX app customers. However, you can use Equitas Bankās internet banking Secure Internet Banking Services | Equitas Small Finance Bank for transferring funds as an alternative. 
For further assistance, feel free to write to the bank team at customerservice@equitasbank.com or call 1800 103 1222, Monday to Friday between 9 AM to 6 PM. 
You can also reach the Equitas team on WhatsApp at 8122483766. Theyāll be happy to assist you!
My registered mobile number is 77XXXXX04. Due to some personal reason the number is blocked and not active. So I was searching for changing the registered mobile number but I found there is no option in past post. If any options are there let me know.
Next in GPay it was working well. Till this afternoon. But after that when Iām trying to make payment it is failing in GPay. Iām able to receive the payment in GPay. What would be the reason ? How to fix this ?
Payment using card is working.
Hi @Anandh_G,
Welcome to the Niyo Community! 
Thank you for reaching out. We understand that you would like to update your registered mobile number.
Upon checking, we see that your account is with DCB Bank. To successfully update your mobile number, please follow these steps:
Bank Level Update:
- Visit any DCB ATM or your nearest branch to update your new mobile number.
App Level Update:
-
Once the mobile number is updated, please get back to us with the confirmation email from DCB Bank stating that your number has been updated. Along with the confirmation, kindly provide a copy of your mobile number invoice showing the new number registered in your name.
- For Postpaid Users: Please provide a copy of your monthly bill showing the new number registered in your name.
- For Prepaid Users: A copy of the payment invoice or receipt reflecting your new number is required.
As for the GPay issue, since you are still able to receive payments, we believe the issue might be related to the specific transaction or the app itself. Here are a few troubleshooting steps you can try:
- Ensure your GPay app is updated to the latest version.
- Clear cache and data for the app.
- Recheck your payment details and try again.
Please try initiating the payment once more, and if the issue persists, kindly reach back to us with a screenshot of the error so we can investigate further.
We hope this helps and look forward to resolving your concerns promptly!
Hi @Valay_Prajapati, we tried connecting on a call with you but your number is not available. Weāre happy to inform you that the issue you reported regarding the mobile number update in the Niyo Global app has been resolved! 
However, please note that you may still see the old mobile number in the SBM account section of the app. Rest assured, our team is actively working on updating this, and weāll notify you as soon as itās done. 
Please check and confirm if everything is working on your end, and let us know if you need any further assistance.
Additionally, we kindly request you to try logging in with the updated number. If the issue persists, please share a screen recording so we can investigate further. 
I have registered in app through my old mobile number and now I have changed my mobile number. My email id was linked to previous one and cannot link the same email to the new one. I want to update my mobile number to new one in the app. I havenāt applied/took any card from Niyo. But Iām planning to take if this mobile number issue is resolved. I have mailed the team but there is no response from them
Hey @Lohith_Unnam
Welcome to the Niyo Community! 
We regret the inconvenience and completely understand your concern regarding the mobile number update request. Kindly allow us a window of time to connect with you and assist you further.
They have contacted me but then I replied after that there is no answer for them. I need to update the mobile number in app. I still havenāt applied for any card or Iām holding any card with Niyo. I just registered in apl
Hi @Lohith_Unnam 
Weāve located your concern under ticket ID 147771 
. Weāre now escalating it to the relevant team 
so we can expedite the process for you 
. Really appreciate your patience and understanding 
.
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Thank you madam! Hope you address my issue as soon as possible
Hi @Lohith_Unnam,
Thank you for your continued patience. Please be assured that we are currently checking your concern and will ensure that your new mobile number is updated as soon as possible. 
Hi @Lohith_Unnam,
Thanks for your time over the call. Weāre glad to know that you are able to use your new mobile number and youāre progressing with the onboarding process. If you need any help completing your account creation, feel free to reach out ā weāre here to assist you! 
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Big thanks to the Niyo team for resolving my issue so quickly! I had to update my mobile number and they got it done in just one day. Really appreciate the quick support and smooth process. Keep up the great work!
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