Hey @Abin_Thomas
Thank you for sharing the ticket ID. Kindly allow us a window to thoroughly review your concern and assist you further.
Hey @Abin_Thomas
We appreciate your time over the call. As discussed, we have forwarded your issue to the concerned team and will keep you informed of any further developments. Thank you for your patience in the meantime.
Hey @Abin_Thomas
We tried reaching you over a call but unfortunately couldn’t connect. We’re happy to share that your account has been successfully created 
and the details should now be visible in your Niyo app.
We suggest reinstalling the app and checking again. If the issue still persists, please don’t hesitate to write back — we’re always here to help you 
“Thank you for the wonderful update! I’ll check the Niyo app and let you know if I need any further assistance.”
You’re most welcome, @Abin_Thomas! 
Please do check the Niyo app at your convenience, and it would be great if you could confirm once everything looks good. We’re always here in case you need any further assistance.
As discussed offline, the two issues
- PIN issue on app login.
- Creating Account basis PAN details
have been successfully resolved.
I wanted to sincerely appreciate the outstanding customer support I received from your team. The experience was nothing short of excellent — quick responses, engaging communication, and a proactive approach with timely follow-ups and actionable resolutions.
It’s rare to see such dedication and efficiency in customer service, and I truly felt supported throughout the process. Thank you for going above and beyond to ensure a smooth and satisfying experience! Keep it up!!!
Hey @anas_sayed
We’re so happy to know your concerns have been successfully resolved! Thank you for your kind words and for recognizing our team’s efforts—it truly means the world to us. Your patience and trust throughout the process made it easier for us to serve you better. 
We’ll continue striving to provide you with the same seamless support every time. Always here for you, wherever you are! 
Hi Niyo Community,
I have recently opened a DCB account using the Niyo app and the account was successfully created and confirmed by the bank. However after that, the app logged me out and took me back to the “Resume Onboarding” screen. Its been 2 weeks and the app keeps saying it will take 24 hours to sync my account but nothing has happened. I am travelling out of Indian in few 3 weeks and resolving this issue is a top priority for me now.
I have reached out to the service support chat multiple times. They even opened a ticket with the technical team (Ticket reference number: 222861). Unfortunately, I haven’t received any updates regarding the same and it feels like my time is been taken for granted.
Could someone from Niyo team can give the resolution of thie issue? Your promt assistance would be highly appreciated.
Thank you
With regards
Mrinmoy Das
Hi @Mrinmoy_Das,
Welcome to the Niyo Community! 
We regret the delay in resolving your concern and appreciate you sharing the ticket ID. Please allow us some time to review this further, and we’ll ensure it is addressed at the earliest possible.
Hi @Mrinmoy_Das,
We tried reaching you, but couldn’t connect. As per the update we received, please clear your app cache, log into the app, go to Hub → search “Sync DCB account” → select the option to sync your account. Kindly confirm here once done.
Dear Surya,
I am still facing the same error in the app. Already shared the screen recording over the mail I have received.
Hi @Mrinmoy_Das,
We’re sorry to hear about the issue. Please allow us some time today to review it, and we will get in touch with you shortly.
Hey @Mrinmoy_Das
We truly appreciate your time over the call. We’re happy to share that your DCB account has now been successfully linked with Niyo. 
Kindly take a moment to check and confirm the same. Thank you for your patience and cooperation throughout this process 
Hello team, I am facing the same issue as anas_sayed.
I am unable to login. Passcode is not accepted even after reset.
Please help me in resolving this issue.
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi team,
I am a new user. I am trying to login to the app, but there is some issue with the authentication. When I enter the passcode, it says “Hmm, this doesn’t look right. Try again?“. When I reset the passcode and try again, it shows a blank loading screen and doesn’t log me in.
Please check and help me with this. I have an international trip coming up in a month.
We tried reaching out to you but unfortunately couldn’t connect 
. We understand how important it is for you to get this fixed, especially with your upcoming international trip 
, and we’re here to help you resolve it.
To assist you better, could you kindly share a screen recording of the error at 
global.escalation@goniyo.com and provide us with the ticket ID here? If you already have an existing ticket, please share that number instead so we can pick it up right away.
Rest assured, we’re on your side and will do our best to get this resolved quickly . Thank you for your patience and cooperation!
I have sent an email with the screen recording. The ticket number is 236373.
Thank you for sharing the ticket ID. We will get this checked with the concerned team and get back to you with an update. Appreciate your understanding on this.
Hello @Nith_In ,
Is there any update on this issue?
