Ticket ID is 221027.
Thank you for sharing the ticket ID @anas_sayed. We will review your concern thoroughly and ensure to keep you informed of any further updates. We appreciate your patience till then.
Hey @anas_sayed
We would like to inform you that the issues has been escalated to the concerned team, and we’re working closely to get it resolved on priority. Rest assured, we’ll keep you informed of any further developments. We appreciate your patience in the meantime.
We’ve reviewed your request and truly regret to inform you that we’re currently not servicing the PIN code you’ve entered. We understand this may be disappointing, but please know that we’re constantly working to expand our reach. We’ll be sure to keep you informed if we become available in your area. Thank you so much for your interest and support—it truly means a lot to us.
Can you ship to my other address in delhi, which is my current address??
Hi @NIYOCOMM20250807SQUZ Akshay,
Thanks for getting back to us. Please allow us some time to get in touch with you and assist you further with this.
Thank you for your valuable time on the call, @NIYOCOMM20250807SQUZ Akshay. As discussed, while the online onboarding process can’t be completed at the moment, you can visit any nearby DCB branch to create your account under SB146. Once done, you can seamlessly sync it with the Niyo app and enjoy all the benefits hassle-free. If you face any issues, please feel free to reach out to us—we’re here to assist you.
Any update yet on this one @saraswathi.r ?
Hi @anas_sayed,
We’re sorry this is taking longer than expected, and we completely understand your concern. We’re still awaiting an update from the team and are actively following up to get this resolved. We’ll keep you posted as soon as there’s any update. We appreciate your patience and cooperation in the meantime.
unable to digitally get niyo SBM and DCB account opening ….shows a msg with ‘onboarding failed due to internal bank policies’….
Welcome to the Niyo Community! 
Thank you for taking the time to speak with us. As discussed, due to certain restrictions, digital onboarding isn’t available for customers from Assam. However, you can still try opening an account by visiting your nearest DCB Bank branch. If the account is successfully created, you’ll be able to link and use it through the Niyo app. We appreciate your understanding.
Hey @anas_sayed
We appreciate your time over the call. As discussed, the issues are expected to be resolved shortly, and we will get back to you once we have an update from the team. Thank you for your patience and understanding.
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Same issue anyone plz help me out
Hey @Abin_Thomas
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @anas_sayed
We truly appreciate your time over the call 
. We’re happy to share that the app passcode issue has been resolved . Whenever you get a chance, could you please check and confirm the same here?
In the meantime, we’d also like to let you know that your DCB doorstep service request for account creation has been forwarded to the concerned team 
. Your appointment will be scheduled soon, and we’ll keep you updated every step of the way .
Rest assured, we’re right here to guide you through the entire process 
.
Know ,I have reinstalled niyo but same problem showing
Hey @Abin_Thomas
We appreciate your time over the call! As discussed, we request you to kindly share the error screen recording via email to global.escalation@goniyo.com and provide us with the ticket ID here, so we can pick up the case and resolve it on priority.
