Onboarding with Niyo DCB Bank || Issue with account creation

Initially during the onboarding process my pan card and aadhar card name was not matching. Now I got my pan card name changed…Even after changing the name I’m not able to proceed ahead… Can u please reset my earlier details and take the updated name instead. Can u please help me in creating an account in DCB debit card account

Hi Sonia,

Thank you for bringing this to our attention and informing us about the changes. Could you please send an email to global@goniyo.com? Our dedicated team will review your query and provide you with the necessary updates. Additionally, once you’ve sent the email, please share the reference number with me. I’ll personally follow up on your case to ensure a prompt resolution.

Appreciate your cooperation.

Hello, In my niyo app, my dcb account is not loading. I have already received the atm card & was able to do transactions, but in the its still showing loading. Please find the screenshots below which should describe the issue :

Kindly check the issue and let me know what needs to be done.

Hey @NIYOCOMM2024112615K8

Welcome to the Niyo Community! :hugs:

Thank you for reaching out! :blush: Please allow us some time to review your concern, and we’ll assist you further. :pray:


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything

Thank you for joining the call with me, Swaran! :blush: To assist you promptly, we’ll need a bit more information. Please share both your account numbers (Offline and Online) along with a clear image of the front of the DCB debit card you received, and send it to global.escalation@goniyo.com :e-mail:

Once you’ve shared the details, please provide the ticket ID here so we can follow up further. Thank you! :blush:

Hello,

As requested I have shared the information.
Here is the ticket number 107608

Thanks for sharing that with us! :blush: We’re currently reviewing it with the bank team and will keep you updated with any new developments. Stay tuned! :rocket::iphone:

I got an email saying that my ticket was closed as resolved but the issue persists for me

Hey @NIYOCOMM2024112615K8 After reviewing your concern, we noticed that you have two accounts: one is a DCB premium savings account, and the other is a Niyo DCB savings account.


Just a heads up: only the Niyo DCB savings account can be synced with the Niyo app, so the premium account won’t work for syncing. :calling:


To sync your Niyo DCB savings account (105146xxxx6393), please follow these steps:

  1. Clear your cache :broom:
  2. Reinstall the Niyo Global app :calling:
  3. Log in with your mobile number :iphone:
  4. Click the link below to resume DCB onboarding:
    Resume DCB Onboarding

If you’re still facing any issues, feel free to send us a complete screen recording via ticket 107608 for further help. :movie_camera: We’re here to assist! :blush:

Hello,

Issue not resolved yet.
I tried your steps but nothing happened. Also now I am not able to login to my account community account.

please check the screeshots below :

(attachments)


Hi @NIYOCOMM2024112615K8,

We understand you’re still facing difficulties with syncing your DCB account. We sincerely apologize for the inconvenience. We’ve sent you a direct message (DM) and kindly request you to share the screen recording there. Alternatively, you can send the details via email at global.escalation@goniyo.com.

Regarding the login issue with the community, we’ve noted the screenshots you’ve shared and are checking it with the concerned team. We’ll get back to you shortly with an update.

Thank you for your patience, and we’re here to assist you as quickly as possible.

Hello Nithin,

I dont understant why you require a screen recording, when I i have already shared the necessary screenshots. Is there any information missing.

Thanks

Hi @NIYOCOMM2024112615K8,

Thank you for your time on the call. As a final attempt, could you please try syncing your account by clicking on the following link: Sync Account. Additionally, if the issue persists, kindly capture a screen recording of the process so that we can provide the tech team with detailed insights to resolve the problem.

Thank you for your cooperation, and we appreciate your patience!

Please check the link its taking me to google chats app store page.

@NIYOCOMM2024112615K8, Apologies for the inconvenience caused. Please use the following link to sync your account: https://niyoglobalone.page.link/dcb-resume-onboarding

If you still face issues, kindly let us know, and we’ll be happy to assist further. Thank you for your patience!

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I confirm that, the issues has been resolved. Thanks a lot @Nith_In

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Hey @NIYOCOMM2024112615K8

Glad to hear that your issue has been resolved! :blush: Thanks for confirming. If you ever need any help in the future, we’re here for you! :rocket::blue_heart:

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