Thank you for your valuable time on the call, @Rishith_Sadashiv_T_N. As discussed, please clear your app cache and storage from your phone settings, then uninstall and reinstall the application before retrying the onboarding process. If you still face any issues, feel free to reach out to us—we’ll be glad to assist you further.
I have entered the correct aadhar number but it’s showing invalid aadhar number.
What will I do? Help me.
Welcome to the Niyo Community! 
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Thank you for your time on the call. We’re delighted to hear that your account has been created and your card has been ordered successfully. Your patience and cooperation mean a lot to us. Happy Banking!
Thank you , the issue has been resolved already.
@varsharani_dalai, that’s great to hear! We’re glad everything is sorted. Wishing you a seamless journey with Niyo ahead.
The issue has been resolved, I am able to login to the app now. Thank you very much for your help @Nith_In .
@Rishith_Sadashiv_T_N We’re happy to know the issue is resolved and you’re able to log in without any hassle now. Wishing you a smooth and seamless journey with Niyo ahead.
I’ll be travelling to Maldives and departing from India on 1st October 2025.
I have applied for a Niyo Global Card online today and I received an email stating I’ll be assigned a relationship manager.
Considering I have very little time left for departure (less than 7 working days), is there anyway I can get an ETA for getting my Forex Card delivered?
NOTE: This is my first International travel. Hence, I’m a newbie to Forex
Hey @Raghuvarya_S
Welcome to the Niyo Community!
We understand your concern. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Raghuvarya_S
Thanks for your time over the call! 
We’re glad to know your card has been activated. If you need any further assistance, just write back — we’re always here to help. Wishing you a smooth and memorable journey ahead! 
Fantastic!! Got my card delivered and activated in less than 3 hours
Thank you for the confirmation @Raghuvarya_S
Hi @omg_Gaming,
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. Please allow us some time to get this checked and assist you further.
Thank you for taking the time to speak with us, Aryan. As discussed, please share the error screenshot from your registered email ID along with the details of the issue at global.escalation@goniyo.com , so we can check this with the concerned team and assist you further.
Dear sir
My issue is that I write my passport file no same but it fail everytime and my limit exceeded so I am unable to open account
And when I signup like some mother ago I used my fathers name but my father give me this same so please also change the name my name is aryan
And kindly help me with open or apply a niyo card
Thankse regards
Dear sir
My issue is that I write my passport file no same but it fail everytime and my limit exceeded so I am unable to open account
And when I signup like some mother ago I used my fathers name but my father give me this same so please also change the name my name is aryan
And kindly help me with open or apply a niyo card
Thankse regards
Hey @omg_Gaming
Thank you for sharing the requested details. Kindly allow us an oppurtunity to have this checked and assist you further.
Hey @omg_Gaming
We tried reaching you over a call but were unable to connect. After checking with the concerned team, we’d like to inform you that the passport issue should be resolved within 24 hours of encountering the “limit exceeded” error. We request you to retry after 24 hours.
If the issue still persists, please revert to us on ticket ID 272949. Regarding the name change, we request you to initiate the onboarding process again using the correct user documents. If the mobile number continues to appear as linked to another name, kindly share a screenshot with us and we’ll get this resolved for you on priority.
Hey @omg_Gaming
We appreciate your time on the call. As discussed, the issue has been shared with the concerned team, and we’ll keep you informed of any further updates. Thank you for your patience and cooperation.
