Hello could you please help to delink my mobile number from the Pan.
It would be much appreciated if someone can help me to unblock this issue
Hey @Vithya_Shree
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Vithya_Shree
We tried reaching out but couldn’t connect. To help us understand and resolve the issue better, please share a screen recording of the error along with a detailed description at 
global.escalation@goniyo.com. If you already have a ticket raised, just share the ticket number here so we can follow up right away. We truly appreciate your time and patience 
Hi, I’m getting mails regarding passport file number verification is pending, but not able to understand how to do it in the app. Kindly help!
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to connect with you and assist you further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Thank you for your time over the call. As discussed, please share a screenshot of the notification via email so we can thoroughly review your concern and assist you further.
We tried reaching out to you but couldn’t get through. Just wanted to let you know that since you’ve recently onboarded with us, passport verification isn’t required at the moment. 
You can safely ignore the notification asking for passport details for now. If you need any help, we’re just a message away! 
Hey @Vinod_S
We tried reaching you again but couldn’t get through 
. However, happy to share that your DCB account is now successfully linked with Niyo! 
Kindly check and confirm the same. You’re all set to enjoy smart banking with exclusive Niyo features and benefits 
. Let us know if you need any help—we’re here for you!
Hey Saraswathi
My DCB account is now successfully linked to the Niyo.
Thanks for the support.
Regards,
Vinod S.
Hey @Vinod_S
We appreciate your time over the call—glad your DCB account is now successfully linked with Niyo! Thank you for the confirmation and for being a part of the Niyo family. If you ever need assistance, we’re just a message away. Enjoy the smart banking experience! Take care!
Hi Saraswathi,
Could you please call me when you get free? I am trying to refer a friend to onboard on Niyo. Have doubts on a few things.
Regards,
Vinod S.
98867 69212
Hey @Vinod_S
Sure, connecting right away…!
Hey @Vinod_S
We truly appreciate your time over the call and hope that all your concerns were addressed promptly. Should you need any further assistance, please feel free to write back — we’re always here to help!
My pincode 180016 is not serviceable, can i order it on my another address in delhi..
Welcome to the Niyo Community!
We understand your concern, kindly allow us a window to have this checked and assist you further.
I’m currently facing two issues with the NIYO application that I need assistance with:
-
Login Issue – Passcode Not Accepted:
My account is stuck on the “Enter Passcode” screen. Despite entering the correct passcode and even successfully resetting it multiple times (thrice), the app continues to show an “Incorrect Passcode” error. This is preventing me from accessing my account. -
Forex Card Application – PAN Attempts Maxed Out:
While trying to apply for a forex card, I entered my PAN details and other information correctly. However, the system kept deducting the number of allowed attempts, and I’ve now reached the maximum limit of 5 attempts without showing the actual issue.. As a result, I’m unable to proceed with creating the bank account.
Could you please look into these issues and advise on the next steps to resolve them?
Hey @anas_sayed
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concerns thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
Thankyou so much. Please help to resolve it at the earliest.
Sure @anas_sayed ! We will revert back to you tomorrow with an update. Requesting your patience till then.
1 Like
Hey @anas_sayed
Thank you for your time on the call. As discussed, we request you to share a screen recording and screenshot of the app login and PAN error via email at “global.escalation@goniyo.com”. Once done, please share the ticket ID here so we can deep dive into the issue and work on resolving it on priority. We appreciate your cooperation and understanding.
