Onboarding with Niyo DCB Bank || Issue with account creation

Support & Troubleshooting
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21

Hi @Suraj_Mali,

Thanks for sharing the error screenshot. We will have your concern checked further and will update you shortly. We appreciate your patience. :blue_heart:

22

Hi @Suraj_Mali,

We tried reaching you at 90xxxx482 but couldn’t connect. :mobile_phone_with_arrow:

We’re actively checking your issue and will update you as soon as we have a response from the relevant team. In the meantime, please try clearing the app cache, and give it another go. Thanks for your patience and understanding! :blush:

23

i have uploaded all the required Documents ie pan,passport front and back but it shows its under process it will take 3 hours for the past 1 day someone please help

24

Hey @Nithish_22

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

25

Hey @Nithish_22

We tried reaching out but couldn’t connect. :blush: We’re happy to inform you that the issue has been resolved! You can now kindly resume your onboarding journey. If you need any further assistance, we’re just a message away!

26

Hi @Veerabhadrarao,

Thank you for sharing the requested details. We’ve received the screenshot you provided and will have it reviewed. We will get in touch with you shortly.

27

Any update on my account please check sir

28

Hi @Veerabhadrarao,

Thanks for your time over the call. AS discussed, we are having your PAN details entry error with the relevant team, and we will get in touch with you once we have an update.

29
(attachments)

30

Hi @Veerabhadrarao,

Thanks for sharing the requested details. We are having your concern checked and we will get in touch with you with an update on this.

31

Any update please update me on my account solution

32

Hi @Veerabhadrarao,

Thanks for your time on the call. As discussed, your concern has been escalated to the relevant team, and we’ll get back to you with an update at the earliest. We appreciate your understanding. :blush:

33

Hi @Veerabhadrarao,

Thank you for your time on the call. As discussed, please reinstall the app, submit your PAN details, and complete your onboarding. If you encounter any issues, kindly share the error screen recording with us via DM or email it to global.escalation@goniyo.com. We’re here to assist you!

34

I downloaded the Niyo Global app to apply for the zero forex debit card to be linked to my savings account. After I enter my address details, the app has been showing “Something went wrong! There seems to be an issue on our end. Enter your details again.”
This has been happening multiple times, even after reinstalling the app.
Would appreciate a resolution.

35

Hey @Vinod_S

Welcome to the Niyo Community! :hugs:

We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything :star:

36

Hey @Vinod_S

Thank you for your time on the call. As discussed, we’re conducting a thorough investigation and will get back to you with an update shortly.

37

Hey @Vinod_S

Thank you for your time over the call. As discussed, kindly share the error screen recording at global.escalation@goniyo.com and help us with the ticket ID so that we can pick that up for you and resolve the it on piority.

38

Hey @

Saraswathi R, |

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Further to your call today, please find attached the screenshots of the message I receive every time I enter the details. |

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image0.jpeg
null892×1600 88.9 KB
image1.jpeg
null858×1600 132 KB

Please provide a workaround to this as I have very little time.

Regards,
Vinod S.
9XXXXXXXX12

39

Hey @Vinod_S

Thank you for sharing the requested screenshots. We’ve forwarded the issue to the concerned team and we shall get back to you with an update shortly.

40

Hi @Vinod_S,

Thank you for your time over the call. We’ve received the screen recording you shared via email (Ticket ID: 183752). Please don’t worry—we’re here to assist you and will ensure this is resolved. Your patience is truly appreciated.