Hi @Gairik_Banerjee,
Welcome to the Niyo Community! 
We’re really sorry for the inconvenience you’ve been facing—we understand how challenging this must be. Please rest assured that we’ve noted your concern and will get it checked with the concerned team on priority. We’ll keep you posted with an update as soon as possible.
In the meantime, you can make your credit card payment using the following link: Credit Card Bill Payment
We truly appreciate your patience and understanding.
