Not receiving OTP to login to Niyo Global App

Partnership Banks
,
1

I am currently living in Japan and in the process of changing my phone.
I am trying to login to the Niyo App but not able to receive OTP on my India number. I can confirm that OTPs from other apps are coming.

Please let me know what can be done further since I need to login to the Niyo App for doing transactions

2

Hey @ableabh! This shouldn’t have happened. You should receive an OTP on your registered mobile number to login into the app. If you aren’t receiving it, please retry in a while. If the issue persists, you may reach out to us or write to us at global@goniyo.com

3

Okay. I will retry it again tomorrow. I am trying to set it up on my iphone. Is there some issue with OTPs not coming on the iphone? If the OTP does not come on the iphone, I will try it with my android once.

4

Hey @ableabh

There are no such device criteria for OTPs. You should receive it on either of the devices. Be assured, we’re here to back you in case you come across any hurdles.

Gracias,
Ranjith M

5

Im not able to reset my passcode as im not receiving any otp on my email and habe also raised a ticket but there is no response
I have to travel to dubai and im stuck

6

Hey @Siddique_Masood

Welcome to the Niyo Community! :hugs:

We regret the inconvenience that you’ve encountered. Kindly allow us an oppurtunity to connect with you and assist further. We request your patience till then.

7

Hey @Siddique_Masood

Thank you for taking the time to speak with us. :telephone_receiver: As discussed, we kindly request you to share a screen recording of the error at global.escalation@goniyo.com and share your your ticket number. This will enable us to conduct a thorough investigation and provide you with a resolution at the earliest.

8

Ticket number 109314

9

Hi Siddique Masood,

Thank you for reaching out to Niyo Support.

We have received your query/issue and have created a ticket for you. Your ticket number is 109314.

Our team will get back to you within 24 hours. Thank you for your patience!

Best Regards,

Team Niyo

10

@Siddique_Masood Thank you for sharing this! :blush: We’ll check with the team and assist you further. :+1:t3:

11

Thank you for joining the call with me! :blush: As discussed, we’ve escalated the app login issue to the team and will get back to you with a fix soon. Appreciate your time and trust! :pray:t3::telephone_receiver:

12

Any update because i will soon be leaving India

13

Kindly understand my situation I don’t have time to waste please look into it on priority basis

1 Like
14

Hey @Siddique_Masood

We understand the urgency of your situation and sincerely regret the delay. We are actively following up with the relevant team to expedite the resolution. While this is taking longer than expected, we assure you that it remains a priority, and we will update you as soon as we have any progress.

We truly appreciate your patience. :pray:

15

Hi @Siddique_Masood Thanks so much for hopping on the call with me! :blush: As we discussed, your inbox is running low on space, which is why you’re not getting the email OTPs. Try clearing up some space and resetting your passcode :key:. Let us know here if that does the trick! :+1:

16

Hey @Siddique_Masood, we tried calling you multiple times but couldn’t reach you. :telephone_receiver: Could you please confirm here if the issue you reported has been resolved? :blush:

If you still need assistance, feel free to get back to us—we’ll be happy to help! :speech_balloon:

18

I have been using the Niyo app for almost two years now. Recently, during my visit to India, my old phone number became invalid. As a result, I updated my phone number and also completed the re-KYC process in person.

However, despite these updates, the app is still sending OTPs to my old number, which I no longer have access to. This issue is preventing me from making important transactions, including paying my credit card bill.

I would appreciate your assistance in updating my registered mobile number in your system at the earliest. Please let me know the next steps to resolve this issue.

19

Hey @kusmita_harini_Tamil

Welcome to the Niyo Community! :hugs:

We’ve got you covered! We see you’ve already raised ticket #124309 for your issue. Don’t worry, we’re on it and will get back to you with an update ASAP. In the meantime, you can still use your Niyo card for ATM withdrawals, POS, and ECOM. :credit_card: For credit card bill payments, just use this link: Credit Card Bill Payment for the time being.

Hope that helps! :star:


Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.


And don’t forget to explore the Travel with Niyo category for even more travel content!


We’re always here if you need anything :raising_hands:

20

Dear team,

Thank you for the response.

I am unable to pay as it shows the payment cant be processes and also it gives me only the minimun amount but I wish to settle it full.

Kindly help me with this issue.

Regards,

21

Hi @kusmita_harini_Tamil :blush:, we tried reaching you for a call, but your number seems inactive. :telephone_receiver: Could you please share a screenshot of the error you encountered while making the payment on the ticket mentioned above 124309? :camera_with_flash: This will help us guide you further! :raising_hands:

1 Like