Hi @Amit_Shah,
We tried calling you at 73xxxx726, but couldn’t connect.
If you’re abroad and unable to access your registered phone number, please try the following steps:
Uninstall and reinstall the Niyo app from the App Store/Play store.
Enter your mobile number and tap on More ways to login on the OTP screen.
Verify using your email and PAN.
Tap on Forgot Passcode and verify using your passport details.
Set a new passcode and log in successfully.
This should help you regain access. If the issue persists, please reach out to us for further assistance.
I am experiencing the same problem since last 4 days . And I have raised 2 complains but i havent received any email back from Niyo. Please kindly sort this problem.
Hi @Gairik_Banerjee,
Welcome to the Niyo Community! 
We’re really sorry for the inconvenience you’ve been facing—we understand how challenging this must be. Please rest assured that we’ve noted your concern and will get it checked with the concerned team on priority. We’ll keep you posted with an update as soon as possible.
In the meantime, you can make your credit card payment using the following link: Credit Card Bill Payment
We truly appreciate your patience and understanding.
It’s solver some how .
Hi @Gairik_Banerjee ,
We are glad to hear that your issue got resolved. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Ticket number - 154342
Niyo Global app suddenly stopped working, when trying to login it asks for the PIN, after entering the PIN it says Application locked because of exceeded maximum number of allowed Passcode entry attempts, locked access to the account.
The Rest Passcode option sents OTP to my mobile number and to my registered email but I recieve the OTP on the mobil
e number but no OTP received on my email so unable to reset password as well.
I.think. niyo put my email in spam
Hi @Sarthak_Sharma,
Welcome to the Niyo Community!
We’re sorry to hear about the trouble you’re facing.
We request you to please check your email’s Spam, Promotions, or Junk folders, as the OTP might have landed there. Also, ensure your mailbox has enough storage to receive new emails.
If you’re still unable to locate the OTP, we request you to send a screen recording (from the initial stage of the password reset process) to global.escalation@goniyo.com from your registered email ID. We’ll have our team look into it and assist you at the earliest.
Thank you for your patience!
