Hello, from a couple of weeks, I am not able to receive otp on my email to reset my password. At this point I am stuck and not able to login to the bank account.
I would appreciate any help to fix this.
Hi Abhishek,
I hope this email finds you well.
I apologize for any inconvenience you may have experienced. To ensure that we address your concern promptly and efficiently, I kindly request you to send an email detailing your issue to global@goniyo.com.
Our dedicated support team is ready to assist you and will provide the necessary guidance and assistance to resolve your issue satisfactorily.
Thank you for your understanding and cooperation. We look forward to assisting you further.
Hello, i am facing the same problem i also have raised this issue by emailing to global@goniyo.com since last 2 days but there is no response i would really appreciate some help from your end.
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Hi Parikshit,
If the issue you’re facing still persists, could you please share the complaint reference number with me? I’ll look into it and get back to you as soon as possible.
Thanks,
Dear Sir,
My ticket number is #2116872
Please help for the following the issue still persists.
I am not able to access my application without the OTP from my email. I d.
Hi Parikshit,
Thank you for providing your ticket number.
We’ve escalated the issue to our technical team for further investigation. Rest assured, we’re actively working on resolving this matter for you. We’ll provide you with an update and resolution as soon as possible.
Thank you for your patience and cooperation.
Dear Sir,
The complaint has been raised since last week and everyday i get response it is being worked on.
Ehat i think is that the Niyo support as no clue how to fix this issue which is basically an account locked situation. I am complaining since last 7+ days everyday and get the same response that the team is working on it. If this is the kind of support for fixing a simple account lock issue i dont think people should rely on this card for travels. Much better to get a prepaid card. I am dreading the situation had i travelled abroad and run into this issue what would i have done.
Hope you take this matter seriously and do the needful on priority.
Hi,
I have a Niyo Global Equitas Debit Card, which I use mostly to withdraw money from ATMs outside India and for ECOM transactions involving currencies other than INR.
I have noticed that the OTP for an online ECOM transaction is sent only as an SMS and not on the email id. This is very inconvenient when I am travelling and doing an online transaction outside India as my Indian sim card associated with Niyo Global is not working. I am not able to receive the OTP.
Please suggest a workaround or solution for this issue.
Thanks,
Madhukar
Hi @Maddy1990 ,
We understand your concern. As per Equitas Bank’s security policies, OTPs for online transactions are sent only via SMS and not through email. 
As a workaround, we recommend keeping your Indian SIM active on international roaming. Let us know if you need further assistance! 
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I’m trying to reset my password. While I’m successfully receiving the OTP on my phone, I’m not receiving the OTP on my registered email address. Could you please help resolve this issue?
Hi @Vrunali_Rane,
Welcome to the Niyo Community! 
We’re sorry to hear that you’re not receiving the OTP email for resetting your app passcode. Please check your spam/junk folder in the meantime. We’re reviewing your details and will get in touch with you shortly to assist further. Appreciate your patience.
Hi @Vrunali_Rane,
We tried calling you at 992xxxx194, but couldn’t connect. Kindly retry setting your password and let us know if you are receiving your OTP in your email. As requested, please ensure checking your junk/spam folders. If you are facing hassles, please let us know.
Hi Surya,
Thanks for reverting!
I tried this again, but not getting the mail on my mail id. I also checked the spam mails. (Attaching screenshot below) Getting the OTP on phone number though.
Hi @Vrunali_Rane,
Apologies for the inconvenience caused, and thank you for bringing this to our attention. We’ve flagged it to the concerned team for further checks and will get back to you with an update as soon as possible. We truly appreciate your patience in the meantime.
Hi @Nith_In I did get the call, but due to network issues, I was not able to hear the voice.
Can you initiate the call again so we can connect?
Hey @Vrunali_Rane
Sure, kindly allow us a window to schedule a callback for further assistance.
Hi @Vrunali_Rane,
We tried calling you, but couldn’t connect. However, as discussed, your concern has been escalated to the relevant team. We’ll keep you posted as soon as we receive an update. Appreciate your patience and understanding.
