Not receiving any otp on my email

Support & Troubleshooting
1

Hello, from a couple of weeks, I am not able to receive otp on my email to reset my password. At this point I am stuck and not able to login to the bank account.

I would appreciate any help to fix this.

2

Hi Abhishek,

I hope this email finds you well.

I apologize for any inconvenience you may have experienced. To ensure that we address your concern promptly and efficiently, I kindly request you to send an email detailing your issue to global@goniyo.com.

Our dedicated support team is ready to assist you and will provide the necessary guidance and assistance to resolve your issue satisfactorily.

Thank you for your understanding and cooperation. We look forward to assisting you further.

3

Hello, i am facing the same problem i also have raised this issue by emailing to global@goniyo.com since last 2 days but there is no response i would really appreciate some help from your end.

4

Hi Parikshit,

If the issue you’re facing still persists, could you please share the complaint reference number with me? I’ll look into it and get back to you as soon as possible.

Thanks,

5

Dear Sir,

My ticket number is #2116872

Please help for the following the issue still persists.
I am not able to access my application without the OTP from my email. I d.

6

Hi Parikshit,

Thank you for providing your ticket number.

We’ve escalated the issue to our technical team for further investigation. Rest assured, we’re actively working on resolving this matter for you. We’ll provide you with an update and resolution as soon as possible.

Thank you for your patience and cooperation.

7

Dear Sir,

The complaint has been raised since last week and everyday i get response it is being worked on.

Ehat i think is that the Niyo support as no clue how to fix this issue which is basically an account locked situation. I am complaining since last 7+ days everyday and get the same response that the team is working on it. If this is the kind of support for fixing a simple account lock issue i dont think people should rely on this card for travels. Much better to get a prepaid card. I am dreading the situation had i travelled abroad and run into this issue what would i have done.

Hope you take this matter seriously and do the needful on priority.