Niyo DCB Debit Card: Benefits, How-To, and Common Questions! 📧

All things Niyo Cards
103

Hi @Nith_In
Much appreciated.
Thank you

1 Like
104

Hi,

How do I know my branch name for Niyo Global Card? Account details only display the Account Number and IFSC code

105

Hi @Cyril_Gonsalves,

Thank you for your time on the call! :blush: We’re happy to know you’re all set with your branch details for the Niyo Global Card. If there’s anything else you need, don’t hesitate to reach out.

106

Hi,

I will be traveling to Dubai this week and plan to use Niyo Global debit card(DCB) for below transaction. Could you please help me with charges

  1. Gold shopping in Dubai - any charges on using this card?
  2. ATM withdrawal -
    a. what is the withdrawal limit per day in INR equivalent?
    b. How many ATM withdrawals per day?
    c. What is the ATM withdrawal charge and what is the GST%
    d. Can I find out list of ATMs in Dubai that allow free withdrawal before I travel to Dubai? Currently, I am not able to find Dubai ATM using ‘ATM locator’ from India
107

Hi @Cyril_Gonsalves,

Welcome to the Niyo Community! :raised_hands:

Thanks for your time over the call. We hope we addressed all your queries regarding your DCB debit card. Please find the DCB Savings Account SOC below.
SOC-DCB-Niyo-Savings-Account.pdf (53.9 KB)

If you need any further assistance, feel free to reach out to us via in-app support or here anytime. :smiling_face:


:ledger:Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything! :ledger:

2 Likes
108

Hi @Nith_In

I have received a response from DCB Bank and their response is unsatisfactory. Could you please inform DCB Bank that going forward I have filed a complaint to RBI Ombudsman against DCB and Niyo Global for deficiency of services and failing to provide any assistance.

Thank you for your time and assistance @Nith_In @saraswathi.r
Regards

109

Hi @sayantan,

Thank you for keeping us updated, and we sincerely apologize for the inconvenience you’ve faced. We completely understand your disappointment with the response from DCB Bank, and we regret that we couldn’t meet your expectations.

Please know that we take your concerns seriously, and we’re committed to addressing the issues you’ve raised. If there’s anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out. We truly appreciate your patience and understanding as we work to improve our services.

Thank you once again for your time and for bringing this to our attention.

110

Hi,

I am unable to find my Niyo DCB debit card. It’s misplaced at home so nothing to worry about.

How can I get duplicate card?

111

Hi @Cyril_Gonsalves,

We’re sorry to hear that you misplaced your card. Not to worry! You can permanently block your card through the app:


:one: Click on the DCB Savings Account tile on the home screen.
:two: Select the DCB Niyo Debit Card icon.
:three: Tap “Block” (top right, in red).

:small_blue_diamond: Note: Once blocked, it cannot be unblocked. You can order a replacement for Rs.249 + GST.

After blocking, you’ll see an option to order a new card. Let us know if you need any help! :niyo_community:

1 Like
112

Does Niyo DCB debit card can be used in Amazon.com or Apps like Venmo/Zelle in USA for making transactions

113

Hey @NALINI0000

Welcome to the Niyo Community! :hugs:

Yes! :blush: The Niyo DCB Debit Card works seamlessly in the USA for both online and offline transactions. You can absolutely use it on Amazon.com for your purchases. However, it won’t be supported on Venmo or Zelle.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.

Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And don’t forget to explore the Travel with Niyo category for even more travel content!

We’re always here if you need anything
!

114

Hi,

Can I get a duplicate card with same number?

Could you please call me

115

Hi @Cyril_Gonsalves.

We will call you as at the earliest. We request your patience.

116

Hi @Cyril_Gonsalves,

Thanks for your time over the call! :blush: We’re happy to have addressed your queries regarding ordering your new Niyo DCB debit card from the app. As discussed, you can BLOCK your current card and reorder a new one directly from the app. Reorder fee: â‚č249 + GST. If you need any further assistance, feel free to reach out! :niyo_community: :blue_heart:

117

Hello,

I’m looking for a zero markup card for use in Australia.
In the Niyo app, when I click on “Zero Forex Card”, I can see two options “Express account” and “Standard account” and then it asks for the address details and appointment schedule.
I cannot find the details of card (credit or debit, DCB or SBM) I’m applying for. Please support clarifying this.

118

Hi @vznu,

Welcome to the Niyo Community! :raised_hands:

We understand that you are trying to onboard with us. We will get in touch with you shortly to assist further. Appreciate your patience.

119

Hi @vznu,

We tried locating your contact number but couldn’t find any. Just to clarify, both Express and Standard accounts refer to DCB accounts. Express ensures same-day card delivery (on the basis of your PIN code), while Standard delivers in 3–5 working days.

SBM cards are delivered within 3–7 working days after account creation. Kindly DM your number via Profile → Message for a callback so that we can assist your further.

1 Like
120

Thanks for the response.
Can you please share the features of the DCB accounts?

121

Hi @vznu,

We request you to visit https://goniyo.com/ to explore the benefits and features of our products. Additionally, we are sharing the DCB Bank Schedule of Charges here.
SOC-DCB-Niyo-Savings-Account.pdf (53.9 KB)
For any further inquiries, feel free to reach out to us via in-app chat support or email us at global@goniyo.com :blush:.

:ledger: Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.


Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.*


And don’t forget to explore the Travel with Niyo category for even more travel content!


*We’re always here if you need anything. :ledger:

1 Like
122

“Earn cash back up to â‚č7,500 in a Financial Year with every valid UPI transaction of â‚č500 or more, subject to the monthly number of transactions stated herein.”

Post on:

Could you please provide more details about the cashback offer mentioned for UPI transactions?
Specifically, I would like to understand what qualifies as a “valid UPI transaction”. Does it include all types of UPI payments, or are there any exclusions (such as transfers to own accounts, wallet top-ups, or failed/reversed transactions)? Also, is there a monthly cap on the number of transactions eligible for cashback? Is this cashback deposit as money to account or something else? By what time does the cashback generally comes?

Looking forward to your clarification.