Niyo DCB Debit Card: Benefits, How-To, and Common Questions! šŸ“§

All things Niyo Cards
103

Hi @Nith_In
Much appreciated.
Thank you

1 Like
104

Hi,

How do I know my branch name for Niyo Global Card? Account details only display the Account Number and IFSC code

105

Hi @Cyril_Gonsalves,

Thank you for your time on the call! :blush: Weā€™re happy to know youā€™re all set with your branch details for the Niyo Global Card. If thereā€™s anything else you need, donā€™t hesitate to reach out.

106

Hi,

I will be traveling to Dubai this week and plan to use Niyo Global debit card(DCB) for below transaction. Could you please help me with charges

  1. Gold shopping in Dubai - any charges on using this card?
  2. ATM withdrawal -
    a. what is the withdrawal limit per day in INR equivalent?
    b. How many ATM withdrawals per day?
    c. What is the ATM withdrawal charge and what is the GST%
    d. Can I find out list of ATMs in Dubai that allow free withdrawal before I travel to Dubai? Currently, I am not able to find Dubai ATM using ā€˜ATM locatorā€™ from India
107

Hi @Cyril_Gonsalves,

Welcome to the Niyo Community! :raised_hands:

Thanks for your time over the call. We hope we addressed all your queries regarding your DCB debit card. Please find the DCB Savings Account SOC below.
SOC-DCB-Niyo-Savings-Account.pdf (53.9 KB)

If you need any further assistance, feel free to reach out to us via in-app support or here anytime. :smiling_face:


:ledger:Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedā€”whether itā€™s your Niyo card, Niyo services, or any other travel topics.

Plus, itā€™s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.

And donā€™t forget to explore the Travel with Niyo category for even more travel content!

Weā€™re always here if you need anything! :ledger:

2 Likes
108

Hi @Nith_In

I have received a response from DCB Bank and their response is unsatisfactory. Could you please inform DCB Bank that going forward I have filed a complaint to RBI Ombudsman against DCB and Niyo Global for deficiency of services and failing to provide any assistance.

Thank you for your time and assistance @Nith_In @saraswathi.r
Regards

109

Hi @sayantan,

Thank you for keeping us updated, and we sincerely apologize for the inconvenience youā€™ve faced. We completely understand your disappointment with the response from DCB Bank, and we regret that we couldnā€™t meet your expectations.

Please know that we take your concerns seriously, and weā€™re committed to addressing the issues youā€™ve raised. If thereā€™s anything else we can assist you with or if you have any further questions, please donā€™t hesitate to reach out. We truly appreciate your patience and understanding as we work to improve our services.

Thank you once again for your time and for bringing this to our attention.