Niyo DCB Debit Card: Benefits, How-To, and Common Questions! 📧

All things Niyo Cards
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Hi @lokeshranka,

Welcome to the Niyo Community! :hugs:

Thank you for reaching out. Kindly allow us some time to get this checked and assist you further.

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Since Equitas no longer has a partnership with Niyo, I am creating an account with DCB bank. I was putting in all my details correctly. The address I need the card to be delivered is different from my Aadhar address. So after I put in the correct address with my pincode - 400070. It shows a message - “Unserviceable location, try again!” What do I do? That’s my address, where I reside and I need the card to be delivered there only.

I am a student travelling abroad so I need the card immediately. Do let me know what is to be done.

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125

Hi @Sonya_Ghosh,

Welcome to the Niyo Community! :raised_hands:

We regret to hear that you’re facing issues with onboarding to the DCB account. Kindly allow us some time to review your details, and we will get in touch with you shortly to assist you further.

126

Hey @Sonya_Ghosh,

We’ve tried reaching you over the call, but couldn’t get connected. We understand the urgency, especially with your travel plans coming up.

Please note that if the DCB onboarding via the app isn’t going through due to the delivery pincode, you can visit the nearest DCB Bank branch to complete the process offline. Once your account is set up, you can easily link it to the Niyo app.

Alternatively, you can also try opening a Niyo SBM account directly through the app. We’re here to help you get started smoothly—feel free to reach out if you need any assistance along the way!

127

Hello, did you manage to get this check and want to share updates?
~ Lokesh

128

Hey @lokeshranka

Thanks for checking in. We’re still coordinating with the concerned team and don’t have an update just yet. We truly appreciate your patience and will make sure to share any developments with you as soon as we hear back.

129

I have a similar issue, I gave my family’s annual income instead of mine, but I’m a student. Now there is only an option for video kyc and they reject the kyc because of the annual income error. Is there any way I can fix the annual income error?

130

Same issue for me, could please help me, if you got the solution.

131

Hi @Obed_Shamsher,

Welcome to the Niyo Community! :hugs:

Thank you for your valuable time on the call. As discussed, we request you to visit the nearest DCB branch to complete the onboarding for your DCB account under SB 146.

Once your account is created, you can easily log in to the Niyo app and sync it under the Hub section.

We truly appreciate your understanding and cooperation—thanks for being with us!

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