I want to raise a complaint regarding my Niyo DCB Debit Card. My account was charged Rs. 590 for Debit Card AMC. But my account had more than 5000 rs. Then why the AMC was deducted. As far as I know, one has to maintain 5000 rs quarterly to waive off the AMC charges which I did. I had maintained more than 5000 since the last 12 months continuously. Then why was the AMC deducted.
Has there been any change in terms and conditions which I am not aware of. If yes, please clarify about it. If the charges has been deducted erroneously by DCB Bank, please make sure to refund back the AMC charges after consulting them.
Please look into the matter and provide a resolution.
Hey there! We tried reaching out to you but couldnāt connect. We want to inform you that the issue has been highlighted to the bank, and weāre diligently following up on it. Rest assured, weāll keep you updated on any developments. Thank you for your patience and understanding!
I couldnāt pick up the call as I was driving. Thank you for taking up the issue and forwarding it to the bank. I will be looking forward to the updates. Here are the details to my account if you might need them to forward to the bank.
Thank you for your understanding. Rest assured, we will reach out to you with an update as soon as we have further information. We sincerely appreciate your patience and cooperation in this matter.
Absolutely! The Niyo cards are designed to make your international travel experience smooth and hassle-free. You can use the Niyo DCB card wherever Visa services are accepted, including in Bulgaria, for seamless payments and easy cash withdrawals.
For more details and additional insights, feel free to check out this topic: š
If youāre experiencing any issues, let us know hereāweāre here to help! You can also reach out to our support team directly at global@goniyo.com for assistance.
Weāve received an update from the bank, and unfortunately, it appears that the required 5K AMB has not been maintained for the past 4 quarters, as confirmed by DCB Bank.
If you have any further concerns or disputes, we kindly request you to contact DCB Customer Care at customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777 from your registered email ID or mobile number. Theyāll be happy to review your account statement and assist you promptly.
Thank you, @Jaswant_Singh2 for sharing the screenshotāit helps. I understand the confusion, as the Niyo DCB debit card does work wherever the Visa network is accepted. Let me cross-check this with the bank and confirm if thereās been any update. Iāll get back to you with the correct information soon! Cheers!
Weāve checked with the bank and can confirm that the Niyo DCB card works in Bulgaria. The information in the Niyo app showing it as unavailable was an error, and weāll get it fixed soon. You can use your card in Bulgaria without any issues. If you face any trouble, please donāt hesitate to reach outāweāre here to help!
Thanks for giving the update. I could not reply earlier due to stuck up with work
Paying 590 rupees is not a big deal for me. I would like to raise a complaint formally with Niyo Global as my account initiation process was done from here and not through DCB. To recall I had opened the account on 11th October 2023 (welcome letter attached). In the SoC (attached) it was clearly written that the card will be free for the first year and from the second year AMB would be charged if a balance of 5K is not maintained. After opening my account I was not able to use the DCB account much, as by the time the card had arrived I was already overseas. After returning to India, I immediately added the required funds and continuously was maintaining it. Since the first year is free according to the SoC (attached), and I started maintaining more than 5K before the first year ended, I shouldnāt have been charged AMC. From the second year which started on 11th October 2024, I have constantly maintained more than 5K and technically DCB should charge at the end of second year or on starting of second year that is 11th October 2024 if I was at fault for not maintaining the required balance but the non maintenance charge was charged in January 2025. Please provide a proper explanation for that. I have attached all the necessary documents and screenshots
DCB Welcome Letter
DCB Niyo Welcome Handbook (Refer page number 8)
Screenshot of page number 8
Please provide a satisfactorily and a speedy resolution. If that is not provided, I will not hesitate to take up the matter with RBI Banking Ombudsman for deficiency of services by DCB and Niyo.
We completely understand your disappointment, and we genuinely apologize for the distress this situation has caused you. Rest assured, your concern is being treated with the highest priority. Weāve escalated the issue to DCB Bank and are actively following up with them to ensure a swift resolution.
We know how important this matter is to you, and we are doing everything in our power to resolve it as quickly as possible. We will keep you informed and updated at every step. Your patience and trust mean the world to us, and weāre committed to resolving this for you.
We wanted to inform you that the DCB Bank team tried reaching out to you on Friday to explain the situation, and they also attempted again today, but were unable to get a response. Could you please let us know a convenient time when youāll be available for a call? The team would like to connect with you over the phone to explain the situation and assist you further.
Please ask DCB to explain the situation over email. I am not available to take calls at the moment. On the basis of the written communication/reply by DCB, I would decide accordingly the further course of action to take. Clearly there has been a deficiency of service by both Niyo and DCB by not honouring the statements given in the DCB Niyo welcome letter and handbook
Weāve escalated your concern to the DCB Bank team and have requested a detailed written explanation regarding the issues youāve raised. Please allow us some time to receive their response. Rest assured, as soon as we have the necessary information, we will share it with you promptly.
We truly appreciate your understanding, and weāll keep you updated every step of the way.
