iam from India, I have a new niyo debit card,Iām travelling to UAE next month, if my dcb debit card exhaust money is to possible to transfer money instanthly from my indian account which is handy or in india with out delay or any charges ?
Hello @NIYOCOMM20240916IKCU
Welcome to the Niyo Community! 
Sure thing! You can easily add money to your DCB account using any Indian bank account through Fund Transfer (NEFT or IMPS) or UPI, and itās totally free of charge.
Hi I got my Neo Global DCB debit card. I am using it in Singapore. On currency conversion, it is showing conversion rate as ~65 INR. While they charge ~78 INR conversion rate for each transaction! Help to correct this.
Hey @NIYOCOMM20240929C6JI
Welcome to the Niyo Community!
Thank you for your inquiry. Please note that the conversion rates applied to Niyo cards are based on the live VISA exchange rate. As a result, there may be slight fluctuations between the rate you see before completing a transaction and the actual rate debited by the merchant, due to timing differences.
For your convenience, you can always check the exchange rate prior to any transaction using the following link Exchange Rate Calculator | Visa | Visa
If you have any further questions or need assistance, feel free to reach out our live in-app chat team or write to global.escalation@goniyo.com 
All transactions are getting charged 20% higher than the rate shown in currency conversion tool. TCS tool is showing INR 0 for 7lacs limit.
We apologize for the inconvenience youāre experiencing!
To get this checked, please **login to your Niyo app and click on the āMessage Usā option. This will direct you to our new WhatsApp chat feature, where you can easily connect with the DCB team for personalized assistance.
We appreciate your understanding and patience as we work to help you.
Thank you for being part of our community!
I have tried that as well. But it is not helpful. Not getting required help. Also, getting personalised help takes more than an hour.
Weāre sorry to hear that you havenāt received the help you need and that the response time has been longer than expected. Your experience matters to us, and weāre dedicated to ensuring you receive the support you need.
Iām reaching out via DM to gather additional information so we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
I have done a trial transaction and it was told that it will get refunded but it has been 10 days and thereās no refund as such. I have raised couple of queries with the whatsapp support, but the service has been very very poor. Iām scared to load money into it for my upcoming international transactions. Need suggestions!
Hey @m_a_arunsharma
Welcome to the Niyo Community!
We appreciate your time on the call! 
Weāre happy to inform you that the issue has been escalated, and the refund will be credited to your Niyo DCB account in the next few days.
As mentioned, if you face any challenges with future transactions, donāt hesitate to reach out! You can contact our 24x7 live chat support or drop us an email at global.escalation@goniyo.com. Weāre always here to help! 
Thank you for your patience! 
Hey, my niyo dcb bank card has stopped working randomly and i am stuck in indonesia. The app is not able to do any health checkup of my card. I am unable to open card settings in the app too. It just keeps on loding. I donāt know the issue and the whatsapp live chat of niyo is not working either. Please resolve me issue as i am stuck in another country because of niyo.
Hi @Prakhar_Jindal,
Welcome to the Niyo Community!
We sincerely regret the issues youāre facing with your Niyo DCB card. We understand how difficult this situation can be, and weāre here to help.
Iām reaching out via DM to gather additional information so that we can promptly address this matter with the appropriate team. Your cooperation is greatly appreciated as we work diligently to resolve this issue as quickly as possible.
I am currently in taiwan,I have chungwa post bank account here I want to send money to dcb niyo account and the bank here only transfer US dollar if yes, what charges cani expect
Hello @EDURESI_RISHYENDRA_L
Welcome to the Niyo Community!
Weāre glad you reached out to us! 
If youāre transferring funds from your International account (Taiwan) to your Domestic account (India), please note that any charges applied for the transfer will be handled by the International bank. 
We kindly recommend checking with your sender bank to understand the exact fees involved. 
For any further assistance regarding your Niyo DCB account, feel free to connect with us via the live chat feature in the app. Weāll be more than happy to help you! 
I open this account thinking it is a credit card but it is actually dcb debit card.
I have already enough cards
So i cant handle more cards
So kindly help me to close this account
I understand youād like to close your Niyo DCB account. Hereās how you can do it:
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Visit a DCB Branch: You can go to any nearby DCB branch to close your account. Please carry a government-issued ID and your DCB card (if you have one).
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Close Online: If you prefer to close your account online, you can email customercare@dcbbank.com with your request.
Please note that since the Niyo Global app is currently in the BETA phase, it may take a bit of time to process the account closure, and transactions will no longer be functional during this period.
If you have any other questions or need further help, donāt hesitate to reach out!
I want to close my DCB Debit Card account and wants to move to SBM Debit Card account
Hey @Armaan_Rajput
Welcome to the Niyo Community!
We completely respect your decision, and hereās how you can proceed.
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Visit a DCB Branch: You can go to any nearby DCB branch to close your account. Please carry a government-issued ID and your DCB card (if you have one).
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Close Online: If you prefer to close your account online, you can email customercare@dcbbank.com with your request.
It quite simple to avail a SBM debit card from the app. You can use this quick link
Niyo: Global Cards for Travel to order the card.
If you have any other questions or need further help, donāt hesitate to reach out our live in-app chat team or email at global.escalation@goniyo.com
So I want to use the debit card for international transactions such as transferring mony using paypal or wise or buying on international websites such as amazon.com or amazon.jp. Would it be possible through Niyo DCB Debit card?
Hey @Happiness
Welcome to the Niyo Community!
Thank you for your inquiry! You can definitely use the Niyo DCB card for all your international transactionsāwhether itās ECOM, POS, Tap & Pay, or ATM withdrawals. You can also transfer funds quickly via UPI and other fund transfer options. 
If you have any more questions or need assistance, donāt hesitate to reach out to our live in-app chat team. Theyāll be more than happy to help you. Take care! 
