Hey @Mohit_Kumar6,
Welcome to the Niyo Community! 
We tried reaching out to you over a call, but were unable to connect. We regret the inconvenience caused and understand your concern regarding the dashboard issue and the dormant account email. To help us understand the app issue better, we kindly request you to share a screen recording of the error at global.escalation@goniyo.com with your registered email ID.
Additionally, we’d like to inform you that our partnership with Equitas Bank has unfortunately ended. For any concerns related to your Equitas account being marked dormant, we request you to please reach out to Equitas Bank directly for a quicker resolution at customersurvice@equitasbank.com or 18001031222.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
