Hi @NIYOCOMM202504167617,
We tried reaching out to you but couldn’t connect. Please note that we’re currently looking into the DCB account issue you’re facing in the app. Rest assured, we’ll ensure it’s resolved at the earliest and will get back to you soon with an update. Appreciate your understanding and patience. 
Could you please call me back now?
I was in the meeting
Hi @NIYOCOMM202504167617.
Thanks for your time over the call. As discussed, we are having your concern checked and we will get back to you at the earliest with an update. Appreciate your understanding.
Hi @NIYOCOMM202504167617,
Thank you for your time on the call. We’re glad to hear your issue has been resolved. It would be great if you could confirm here once. We truly appreciate your understanding throughout the process! 
Thank you for resolving my issue. Great work.
Hi @NIYOCOMM202504167617,
It was our pleasure assisting you. 
Hello
I created an account on Niyo global SBM
bank and completed all the formalities including Video KYC.
SBM bank had successfully confirmed that my account has opened and given me all account details like account number, IFSC, branch name etc.
But it has been more than a week and my niyo app is still not showing the SBM account.
The following error is shown as attached in the picture.
“Hold on we are creating ur account, send email if not created within 4hrs”
It has been more than a week but still no support from your side. Sent emails, opened 2 tickets but still no response.
This is ridiculous!
I expect a prompt resolution now.
Hi @aryan.k,
Welcome to the Niyo Community! 
Thank you for your time on the call, Aryan. We truly regret the inconvenience you’ve encountered. As discussed, we’ve noted the issue and are actively working with the concerned team to get it resolved. We’ll keep you posted with an update at the earliest. We appreciate your patience in the meantime.
Thank you for your valuable time on the call, @aryan.k. We’re pleased to inform you that the issue has been resolved, and your card has been successfully ordered. We truly appreciate your patience and cooperation throughout the process.
Welcome aboard, and wishing you a seamless and happy banking experience!
Thank you so much for all your help Nithin, my issues have now been resolved. Really appreciate the prompt resolution.
Hey @aryan.k
You’re very welcome! We’re glad to hear that Nithin could help resolve your issue quickly. Your appreciation means a lot to us! 
If you need any further assistance, we’re just a message away.
There is an ongoing issue with syncing my dcb account with niyo app
Its been really long and I am not getting any resolution on ticket #251525
I have also found the cause of the issue. When I sent the email to niyo support team, I received the reply with the greeting message Hi Vik, This isn’t my full name and not the name that I have provided while creating my profile. Looks like there are multiple profiles linked to my mobile number which is creating the issue in syncing my dcb niyo account into niyo app
Resolution from one of the posts found in https://community.goniyo.com/ is to get the existing data linked with the mobile number wiped out and start creating a fresh profile in niyo app and then sync the dcb account.
As my travel dates are nearing, could you resolve this asap.
Hi @vikranth_sajjan ,
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
I am looking forward to utilize other options on the app as soon as the issue is resolved
Hey @vikranth_sajjan
Thank you so much for your time over the call! 
As discussed, we’ve forwarded the issue to the concerned team, and we’ll make sure your DCB account gets linked to Niyo at the earliest 
We’ll keep you posted on the progress so you can soon start exploring all the amazing features on the app!
hi @Atik_Shah
over the call you mentioned the issue will be resolved before tomorrow morning. I am looking forward for the same. Until now issue still persists.
Hi @vikranth_sajjan,
We’re really sorry to hear that the issue is still not resolved. Please allow us some time to get this checked with the concerned team and assist you further. Appreciate your patience and understanding.
This is the same really I am hearing since last 10 days. At least give the ETA and stick to it
Hey @vikranth_sajjan
We understand your concern and truly regret the delay. Please be assured that we’re actively working with the concerned team to get this resolved at the earliest. We will ensure to keep you informed of any further development. We request your patience till then.
I am really not sure on what basis you are assuring, where the tech team is unable to debug properly and vaguely share some random update. Following is the response I have received from global.escalation@goniyo.com
Hi Vikranth,
Thank you for choosing Niyo. We truly appreciate your interest in our services.
We wanted to let you know that your account creation request is currently pending approval from our banking partner. Sometimes, this process can take a little longer due to their internal verification procedures.
Please be assured that we are closely monitoring the progress and are in constant touch with the bank to expedite the approval. We expect to have your account activated very soon.
We understand that this delay may be inconvenient, and we sincerely appreciate your patience and understanding. Rest assured, we’ll notify you immediately once your account is successfully created.
If you have any questions or need further assistance in the meantime, feel free to reach out to us.
Warm regards,
Chaithra
Team Niyo
I have replied to the email with the created account details. I have shared the same details with customer executive 4 times and the front photo of the DCB Niyo card that I have received. till date. Still I received the response that: your account creation request is currently pending approval from our banking partner
Is the tech team really this ignorant?
At this point I really, truly, genuinely from the bottom of my heart and soul regret choosing niyo over other services.
