Niyo app not syncing with account

Support & Troubleshooting Help
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21

Hi @NIYOCOMM202504167617,

We tried reaching out to you but couldn’t connect. Please note that we’re currently looking into the DCB account issue you’re facing in the app. Rest assured, we’ll ensure it’s resolved at the earliest and will get back to you soon with an update. Appreciate your understanding and patience. :blush:

22

Could you please call me back now?
I was in the meeting

23

Hi @NIYOCOMM202504167617.

Thanks for your time over the call. As discussed, we are having your concern checked and we will get back to you at the earliest with an update. Appreciate your understanding. :blush:

24

Hi @NIYOCOMM202504167617,

Thank you for your time on the call. We’re glad to hear your issue has been resolved. It would be great if you could confirm here once. We truly appreciate your understanding throughout the process! :niyo_community:

25

Thank you for resolving my issue. Great work.

26

Hi @NIYOCOMM202504167617,

It was our pleasure assisting you. :light_blue_heart:

27

Hello
I created an account on Niyo global SBM

bank and completed all the formalities including Video KYC.

SBM bank had successfully confirmed that my account has opened and given me all account details like account number, IFSC, branch name etc.
But it has been more than a week and my niyo app is still not showing the SBM account.

The following error is shown as attached in the picture.
“Hold on we are creating ur account, send email if not created within 4hrs”

It has been more than a week but still no support from your side. Sent emails, opened 2 tickets but still no response.

This is ridiculous!
I expect a prompt resolution now.

28

Hi @aryan.k,

Welcome to the Niyo Community! :hugs:

Thank you for your time on the call, Aryan. We truly regret the inconvenience you’ve encountered. As discussed, we’ve noted the issue and are actively working with the concerned team to get it resolved. We’ll keep you posted with an update at the earliest. We appreciate your patience in the meantime.

29

Thank you for your valuable time on the call, @aryan.k. We’re pleased to inform you that the issue has been resolved, and your card has been successfully ordered. We truly appreciate your patience and cooperation throughout the process.

Welcome aboard, and wishing you a seamless and happy banking experience!

30

Thank you so much for all your help Nithin, my issues have now been resolved. Really appreciate the prompt resolution.

31

Hey @aryan.k

You’re very welcome! :blush: We’re glad to hear that Nithin could help resolve your issue quickly. Your appreciation means a lot to us! :raising_hands: If you need any further assistance, we’re just a message away.