Niyo dcb account issue niyo app

Support & Troubleshooting
1

I have opened the account offline through branch 2 weeks back and they opened the account within hours but unfortunately the niyo team as usual gave a false info that within 2-3 days the new account would be reflecting in the niyo global app

But two weeks have crossed despite daily chats with the custumor support amd mails they are not resolving the same .

They say next 2 days …next 2 days but no account details showing in the app .

Kindly someone has vinay bagri email id dp share ?

So kindly anyone urgently going abroad have a second thought regarding the same/ go for any other forex card

Ticket id :2349276

2

Hi @ADI320


Apologies for any inconvenience caused.

Your ticket number has been noted and highlighted. I will look into the case and prioritize it, ensuring that we update you with a resolution at the earliest.

Thanks

3

Any update pls??this is going tougher ,longer time to resolve …

Kindly reply

4

Hi @ADI320 ,


Apologies for any inconvenience caused.

We appreciate your patience as our team is coordinating with the Bank to resolve your issue. Our team has spoken to the relevant person and its taking little more time to get this sorted. Rest assured, we are prioritizing your case and will update you with a resolution as soon as possible.

Thank you for your understanding.

5

More how many days…there should be some resolution regarding this…

I have been promised resolution yesterday itself but the app shows the same issue.

Kindly please respond.

6

Hi @ADI320 ,

Apologies for the delay. We are continuously following up with the dependent team. Our team will coordinate with you and update the status by the end of the day.

Thanks for understanding

7

Mr qureshi,there us a timebound for any complaint resolution but your team is taking it for granted.

Every time they say by EOD abd by saying this many days have been crossed.

This is the last i am messaging i want my issue to be sorted.

8

Hi @ADI320 ,

We tried to reach you several times yesterday and today, but unfortunately, we were unable to connect. Your issue is a top priority for us, and we are committed to resolving it as soon as possible. Please let us know a convenient time to reach you.

Thank you for your patience and understanding.

9

The issue has finally resolved
A big shoutout to Akash ,preeti from niyo team …

They both really worked out and resolved the issue …

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