Not able to login the Niyo DCB app

Hi I’m not able to login my Niyo DCB app even though I put the correct password. Could you please help me resolve this?

Hey @NISCHITHA_N_A! Welcome to Niyo Community!

This shouldn’t have happened. :worried: It might be due to network/server connectivity issues. We kindly request you to retry and check if you are able to log in now. If the issue still persists, you may RESET the app password and try accessing the app. If that too doesn’t help, please share a screen recording with us at global@goniyo.com from your registered email and we’ll have that investigated.

Regards,