Not able to login the Niyo DCB app

Support & Troubleshooting
1

Hi I’m not able to login my Niyo DCB app even though I put the correct password. Could you please help me resolve this?

2

Hey @NISCHITHA_N_A! Welcome to Niyo Community!

This shouldn’t have happened. :worried: It might be due to network/server connectivity issues. We kindly request you to retry and check if you are able to log in now. If the issue still persists, you may RESET the app password and try accessing the app. If that too doesn’t help, please share a screen recording with us at global@goniyo.com from your registered email and we’ll have that investigated.

Regards,

3

Hi my Niyo DCB app is not opening. A message pops up saying costumer not present. My ticket no. 1842277. Please help me to resolve this issue.

Screenshot_2023-09-22-11-43-44-33_363292ecba4f19a3632384fde4400b1a
Screenshot_2023-09-22-11-43-44-33_363292ecba4f19a3632384fde4400b1a1080×2412 127 KB

4

Please resolve this issue im staying abroad and i need to get the money but the app is not working

5

Hi Rishab,

We are working towards resolving this issue. We apologies for the inconvenienced caused.

Further any assistance you can write an email to global@goniyo.com.

Thanks

6

Hi,
Even I am facing the same problem. My ticket number is 1842955. Its been more than a week since I raised my complaint but I have not got any resolution yet.

7

Hi Anshuman,

Request you uninstall and reinstall the App again. Issue has been resolved long back. If you still face the issue, please follow up with the same ticket number.

Thanks

8

I am not able to log in into Niyo App from morning today. I have cleared catche and now it ask to register mobile no. after putting mob no it is just searching and not moving.

please resolve my issue.

9

Hi @Gunsoni,

Welcome to the Niyo Community! :hugs:

We apologize for the delay in response and the inconvenience caused. Please allow us some time to get this checked and assist you further.

10

Hi @Gunsoni, we’re sorry to hear about the issue and the delay in responding. We tried reaching you over a call but couldn’t get connected. Please note that there was a temporary login issue after the recent update, which has been fixed. Could you please check and see if the issue still persists?

If it does, please share a screen recording of the issue from your registered email ID at global.escalation@goniyo.com so we can look into this and get it resolved at the earliest.

Appreciate your patience and understanding.