Good evening,
Thanks to niyo customer care for my help to change my new number. Specially mr @Nith_In i am so thankful to you for your help regards my problem, he stay so calm and nice to me all the time and understand my situations thoroughly. And all the time he call me to give all the updates. Again thankyou so much @Nith_In 
2 Likes
Hi @Gautam_kashyap,
It was our pleasure assisting you and we thank you for your valuable feedback. 
1 Like
Unable to login to Niyo app. Everytime I try to login with the PIN it says, Somwthing is wrong, try again. The PIN is correct but something is wrong with the app. I teied to reinstall and login, but now the app is not sending any OTP to login. I am stuck. Please help.
Hi team,
I am unable to login into niyo app via mobile otp kindly help me resolve the issue on priority
Hey @Mayur_GHODEKAR
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Satya_Brot_Sen
Welcome to the Niyo Community!
We’re sorry to hear you’re stuck—this isn’t the experience we want for you. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
1 Like
Its resolved now. Thank you for the help
Hi @Satya_Brot_Sen,
Thank you for your time over the call. As requested, please try clearing the app cache and data, then attempt to log in again. This minor app issue was recently identified and has now been resolved. Once you’re able to log in successfully, kindly confirm here so we can close the loop on our end.
Hi @Mayur_GHODEKAR,
We tried reaching you at 752xxxx357 but couldn’t connect. The app issue you reported has been identified and resolved. Please clear your app data and try logging in again. Once you’re able to access the app successfully, kindly confirm here. We appreciate your cooperation.
Hello, from a couple of weeks, I am not able to receive otp on my email to reset my password. At this point I am stuck and not able to login to the bank account.
I would appreciate any help to fix this
Hi @UMANG_JHUNJHUNWALA,
Welcome to the Niyo Community! 
Sorry to hear you’re having trouble receiving the OTP for passcode reset. Please note, the process involves two OTPs—first sent to your registered mobile and the second to your email after entering the first. Check your spam/junk folder. If the issue persists, email a screenshot of the halted page to global.escalation@goniyo.com and share the ticket ID here—we’ll take it from there and assist you further.
Sir,
The issue still persists, I am not getting OTP on E mail , I have checked the Spam/Junk Folder and have also re- installing the application.
My ticket No is as mail received " Your ticket number is 215347 " .
Please rectify the same urgently, as I am travelling now.
Warm Regards,
Umang Jhunjhunwala
Mobile: 90*****21
EMail- uma*******.com
Card No: 4**************6
We’re sorry to hear that. Thank you for sharing the ticket ID — we’ve retrieved the details from your email and escalated the issue to the concerned team. We’ll keep a close watch and update you here as soon as we hear back from them.
By when can it be resolved?
By when can it be resolved? as I communicated earlier that I am travelling, so it will highly appreciated if it is resolved
soon.
Sure @UMANG_JHUNJHUNWALA,
We truly acknowledge the urgency of your concern and have escalated it as a priority with the relevant team. Rest assured, we’re closely following up to ensure a swift resolution and will keep you updated on the progress.
We’re glad to share that the email OTP issue has been identified and resolved 
Kindly clear your app cache and refresh the app. Then, try resetting your passcode—you should now receive the OTP on your registered email. Please give it a try and let us know once it’s done!
Hi,
I am unable to login to my account neither via app nor through web browser.
The app is neither taking my biometrics, nor it is accepting the otp, how can I login to my account.
Can anyone let me know
Hey @yash_sharma
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @yash_sharma
Thanks for taking the time to speak with us. As discussed, we’re happy to share that the app issue has now been resolved 
. Kindly take a moment to confirm the same at your convenience.
We truly appreciate your patience and cooperation throughout 
If you need any further help, we’re always here for you!
