Hi @UMANG_JHUNJHUNWALA,
Welcome to the Niyo Community! 
Sorry to hear you’re having trouble receiving the OTP for passcode reset. Please note, the process involves two OTPs—first sent to your registered mobile and the second to your email after entering the first. Check your spam/junk folder. If the issue persists, email a screenshot of the halted page to global.escalation@goniyo.com and share the ticket ID here—we’ll take it from there and assist you further.
