My account says frozen /blocked

Support & Troubleshooting
1

Hi people,
Please help
I have opened my account 1 week back and yesterday 27th September i have received my card,

I have tried using UPI and bank transfer , it says my account is blocked/frozen.

My hard earned money (110000) is stuck now

2

Can you please help me, i am facing the same problem, applied 1 week back got my card yesterday 27th September now i am unable to use my money…

Please help as a salaried employee i have transferred all my savings here

3

@Deepak Please help me

4

@Manisha_Radhakrishna
@Wasim_Al_Basha please help me .
I had opened my account last week.
Received my niyo global card yesterday and i deposited my entire savings.
I am unable to use my funds now
My account is blocked/frozen

Never happened please help

5

@Deepak @Wasim_Al_Basha @Manisha_Radhakrishna

Please anybody! Just week only passed i have transferred my entire savings here …im unable to use my money…it frozen/blocked that what other upi app says

This Wednesday i received my debit card

Please help I’m without money now

6

Hey @pra0kash! Welcome to Niyo Community!

We deeply regret the inconvenience! This has been highlighted to the bank for further investigation. We kindly request you allow us some time. Upon receiving an update from the bank, we’ll update the status of your ticket 1450357.

Regards,

7

Hi @Deepak i have escalated to Vik angelo

8

Hey @pra0kash! We are closely following up with the bank on this. We kindly request you to allow us time for a day or two and we shall help you with it.

Regards,

9

Hey @pra0kash! Our team have tried to reach out to you. Unfortunately, they couldn’t get through. Request you to please check your ticket 1450357 and share the required details at the earliest.

Regards,

1 Like
10

Hi @Deepak , My account is frozen right after adding money into the account. I had a trip planned to vietnam from 15th August to 22nd August where I was completely relying on this card for cash. However, This has not been possible. If there were any prior requirements then it should have been done during onboarding . What sense does it make for it be frozen right when one wants to use it . i am stranded in frozen and have written multiple mails on the self service to get this actioned upon. When we come to open an account then Niyo is all in and opens it fast but what is the point when the service is pathetic . This has to be one of the worst experiences ever. Can I please request you to take this up on priority and get me some updates on this.

11

@Deepak my account is frozen same ordeal, Ticket Received - Account Freeze. Ticket id 2276060

12

@Niyo please help me and resolve this I am traveling today

13

Hi @Mahi_Munquad ,

Please give me sometime. I will check this and try to resolve the issue.

Thanks

14

@Jumain_Qureshi please resolve this Asap… I am in travel and was depending on this to perform transactions

15

Hi @Mahi_Munquad ,

Sure, I understand your concern. Give me sometime.

Thanks

16

Hi @Mahi_Munquad ,

Could you please check, if the issue is resolved.

Thanks

17

Just checked still frozen

18

@Jumain_Qureshi any updates!?

19

Hi @Mahi_Munquad ,

I’m following up with the team, Please allow me sometime.

Thanks

20

@Jumain_Qureshi please provide me with a timeline by when will this be resolved?