My account says frozen /blocked

Support & Troubleshooting
21

Hi @Mahi_Munquad ,

Apologies for the delay in response. I have followed up and can confirm that the account is now active. For any further assistance, you can write an email to global@goniyo.com.

Thanks

22

Hello, I canā€™t use my account , it says itā€™s frozen. I will need my funds right now. No reply , ticket number is 2429810 @Jumain_Qureshi

23

Hi @Cyrus_Mohanty,

It looks like your account is currently frozen because your SBM Debit Card is not enabled for transactions due to pending ReKYC completion. To resolve this, youā€™ll need to complete the ReKYC process.

You can easily complete ReKYC by scheduling a Video KYC (VKYC) appointment using this link. Here are the available time slots:

  • Monday to Friday: 9 am - 9 pm
  • Saturday, Sunday, and Bank Holidays: 10 am - 7 pm

If you need further assistance or have any questions, please donā€™t hesitate to contact us at customercare@sbmbank.co.in.

Thank you for your understanding.

24

Hai my account is frozen on Sept 26th and I had sent an email to unblock my account I got response like below
We wish to inform you that, your account # ending with 3884 was blocked due to unusual transactions and we regret our inability to unblock your account and same will be closed as per our internal banking guidelines.

If you wish to receive closure proceeds through NEFT, please share via email (acknowledging closure in the body of the mail) along with scanned copy of cancelled cheque leaf/passbook or statement with mandatory fields such as IFSC code, account number and your name ā€˜Kondala Sundarā€™ for transferring the funds to your respective other bank account.

How much time it will take transfer funds to anothera count

25

Hey @Sundar_Kondala ,

Greetings of the day.

We sincerely regret the inconvenience caused due to the freezing of your account.

Regarding your request, please note that the NEFT transfer process typically takes 3-5 working days, depending on the receiving bankā€™s processing time.

Once you share the requested document containing the necessary details to close your account via email, the team will promptly review the same and acknowledge the receipt by providing further updates on the account closure process.

Thank you for your understanding and cooperation

26

If any emis got any bounce who is responsible it is 60k amount

27

Hey @Sundar_Kondala ,

We certainly understand how stressful it can be when dealing with a bounced EMI. As discussed, unfreezing your account is entirely dependent on the bankā€™s end and unfortunately, itā€™s beyond our direct control.

Hence, we request you to please reach out to the bank via email from your registered email ID to ā€œcustomerservice@equitasbank.comā€, You can expect a response within 48 hours. Alternatively, contact them via WhatsApp at 8122483766 or call 1800-103-1222 (9 AM to 6 PM on weekdays). Rest assured, the bank is committed to promptly assisting you. Weā€™re here to support you every step of the way.