Kyc and biometric issue

So I have seen about niyo X ad and I was really excited to use this service but all that came down when KYC process has started that E com agent deliberately disconnects the call after calling me and I get a message saying sorry we tried to reach you but we couldn’t and this happened four times now. I mean this affects a lot on your customer retention because of they never got a chance to try your product. I’m planning on leaving the app if this repeats again but just want to give you guys a heads up on what’s happening with your partner business.
The first 3 sec incoming call is the evidence of the activity I’m saying. And rest two calls are the ones tried back calling listening to an automated voice.

A post was merged into an existing topic: Update on full KYC Biometric process - NiyoX