Hey @Autonomy_Ai ,
We would like to inform you that, upon checking with the bank team twice, we found that your total international transaction amount is up to INR 1,460,574.20. As the TCS queries are totally managed by the bank end, we request you to reach out to the bank directly at “customercare@dcbbank.com” or “022-68997777 or 040-68157777” for a clear and better resolution at the earliest. We appreciate your kind understanding.
I placed some order on amazon US and cancelled it over 15 days back yet haven’t received any refund. Amazon told they removed the authorisation hold on august 1 itself.
Hi @Komal_Jain
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Hi @Komal_Jain
We are truly sorry for the delay you are experiencing with your refund and completely understand your concern, especially when Amazon has already released the authorization hold.
We tried locating your account to investigate this, but unfortunately, we couldn’t find your profile details. Kindly share us your registered contact number along with the transaction details so we can check this for you and get it resolved at the earliest! 
The rrn is 620802231189 @Nandishwarachary_R
Hi @Komal_Jain Thank you for sharing the transaction details with us. We completely understand how important it is to have this resolved quickly, and we want to assure you that we have already escalated the matter directly to our partner bank team for a thorough investigation.
While we work closely with them to trace and clear up the transaction refund, we kindly request a little bit of your time. Please rest assured that we are actively tracking your case and will proactively keep you posted the moment we receive an official update from the bank.
Thank you so much for your patience, cooperation, and understanding while we get this sorted out for you!
