Refund Pending by the bank. Still waiting after the given date has passed.

Greetings,
I am customer with niyo global card. I am student and I used my card at an ATM without any withdrawal of cash still 300 euros were deducted.

Anyways the customer support adviced me the refund is initiated within 15 business days still no refund and now it has been more than that. When am I going to get my refund, getting no revert on my emails also, all I am being told is to keep patience.

I am stuck here because of the technical issue but have no money. Please look into this ASAP.

Ticket no. 1447399

Greetings,
I am customer with niyo global card. I am student and I used my card at an ATM without any withdrawal of cash still 300 euros were deducted.

Anyways the customer support adviced me the refund is initiated within 15 business days still no refund and now it has been more than that. When am I going to get my refund, getting no revert on my emails also, all I am being told is to keep patience.

I am stuck here because of the technical issue but have no money. Please look into this ASAP.

Ticket no. 1447399

Hello @Krutikpednekar! Welcome to Niyo Community.

We certainly understand that you are concerned about the refund of 24380.72 INR. Please do not worry! We’re actively following up with the Bank for an update. We request you to wait. Meanwhile, we admire your kind consideration and precious time.-WB

Hello @Krutikpednekar! As per the update we recieved from the Bank, chargeback has been raised for the transactions RRN 224817397166 successfully. We request you to kindly wait for 45-60 days. We will keep you posted further with the updates on this. -WB