Hello
Yesterday i did the transaction of cash withdrawal in atm machine but they show for cancel transaction
But in my account the money was deducted.
I am studying in abroad country and i need the money urgently so please refund asap
221516/431216587746/00000000/ATMISS/g.
Tashkent Dz
Status
• Transfer successful
Transaction Details
RRN
394312603465624
Payment Mode
ATM
Hey @Priya_Chauhan ,
Welcome to the Niyo Community! 
Upon reviewing your concern, we see that you have already raised a ticket (ID: #2601668). Our team has forwarded your request to the concerned team to expedite the process. Please be assured that we’re here to support you every step of the way.
If you have any further queries or require additional assistance, please do not hesitate to connect with us via live chat feature within the app. We will be happy to help you.
Hey @Priya_Chauhan ,
Greetings of the day.
Please rest assured that your funds are completely safe with us. Refunds for international transactions can sometimes take a bit longer due to cross-border processes, but we are actively monitoring the status to ensure a smooth resolution.
For your privacy and security, we kindly request refraining from sharing personal data in public posts. However, please note that we have already deleted the sensitive information.
Hello
I did the transaction for cash withdrawals in atm but amount is deducted and I didn’t get the money please refund my amount as soon as possible it’s urgent i am a international student please help me regarding this issue
Hey @Priya_Chauhan ,
Greetings of the day.
We understand how important this matter is, especially given your current situation as an international student. We apologize for any inconvenience this issue may have caused.
As communicated earlier, upon reviewing your concern, we see that you have already raised a ticket (ID: #2601668). Our team has already forwarded your request to the concerned department to expedite the resolution process. Please rest assured that we are prioritizing this issue and will keep you updated every step of the way.
I am
Comtinuously asking for a update and I see that no one is responding to my emails as well.
So which means you are not ready to help
Me here for the refund of 300€ correct?
I thought the help would be sooner than expected its been a month already that my refund has been intiated
Hi @yogitha_pantham,
Thank you for reaching out to us. We truly appreciate your continued patience.
As mentioned in our previous communication, your refund was initiated on October 26, 2024. However, please note that the processing time for international refunds is set by DCB Bank according to their internal policies and procedures. The standard turnaround time for such refunds is typically 45 working days, and unfortunately, we do not have control over the bank’s processing times, as these are determined solely by the bank.
We completely understand your concern, and we want to reassure you that we are actively monitoring the situation. While this process is beyond our direct control, we remain committed to keeping you informed of any updates. Your patience during this time is greatly appreciated as we await the completion of the refund by the bank.
Thank you once again for your understanding.
Hi. I have made a transaction of 1100 USD on nov 25th for which the money got debited from niyo sbm debit card but the transaction failed. I still havent received refund. Can you please look into it and see that i get refund as soon as possible.
Hi @nishanth_varma,
Welcome to the Niyo Community!
We’re truly sorry to hear about your experience. 
Please rest assured, your funds are safe and secure. 
We’re on it and will get this checked for you right away!
Thank you for your patience. 
Hello @nishanth_varma,
We’ve sent you a DM requesting a few additional details about the transaction. 
Kindly reply there so we can assist you further and resolve this quickly.
We’re here and ready to help! 
Looking forward to your response. 
When will I get back my redund of MYR 1.0 and MYR 77.05 spent on grab for paying cab fee online .
A fee 1.0 MR wasvcharged to verify the card and was said to be reversable.
Moreover a unfulfilled ride was pre authorized with MYR 77.05 which was again said to refunded when it was not taken.
When will be these charge refund reflected in my account ?
Welcome to the Niyo Community!
Rest assured, your funds are completely safe and secure. 
We’re here to help you with your refund. Could you please share the transaction details and a screenshot?
This will help us check and resolve it for you swiftly. 
On 14th december 2024 , I returned from dubai and at dubai airport I submitted my niyo global debit card for dubai vat refund ( planet tax free). Refund process is completed with successful payment on 17th december for which ARN is also generated for refernce, but I disnt receive it in my bank account. Ticket has been raised but it os taking too long for the issue to be resolved CS 1534679.
Please take this on priority.
Hi @Kdkoradia,
Welcome to the Niyo Community!
Thank you for bringing this to our notice! Since this involves an international transaction, any refund processed will typically take up to 45 days from the date it’s initiated. 
We sincerely request your patience during this time.
If the funds aren’t credited within this period, feel free to reply to this ticket, and we’ll be here to assist you further.
Bank is just raising tickets and not resolving this issue at earliest …they keep on postponing the date of resolving this issue.
Hi @Kdkoradia,
We believe that you are referring to your VAT refund in your Niyo DCB bank account.
We regret the delay. As informed earlier, the turnaround time for international refunds is 45 days.
However, we are having this checked with the DCB bank. We request your patience and understanding in this matter and we will get back to you with an update as soon as possible. 
Hi @Kdkoradia,
We tried reaching you on your registered mobile number but couldn’t connect. 
We wish to inform you that the matter has been escalated, and a service request has been raised with ticket ID: CS 1534679. The estimated time for resolution (ETR) is February 4, 2025.
We kindly request your patience during this period. Rest assured, we are actively following up with the bank to expedite the process and will promptly update you with any further developments.
We appreciate your patience and understanding in this matter.
There is no update, nothing. Relentlessly I am following up …there is no proper communication from bank side. they are just putting standard mail stating ticket has been raised and be patient that’s it. Planet Tax free in dubai has already sent the refund they have valid ARN then why it is taking so long…I need proper explanation
Hi @Kdkoradia,
We tried reaching you on your registered mobile number but couldn’t get through. 
Please note that a service request with ticket ID CS 1534679 has been raised, and the bank has communicated an estimated resolution time (ETR) of February 4, 2025. 
We have requested the bank to expedite the resolution in every possible manner. However, we kindly request you wait until the mentioned ETR for the process to be completed.
Thank you for your patience and understanding as we work towards resolving this matter.
Yes, I was busy at that moment…I tried calling back but I couldn’t reach you. This issue is already taken up multiple times without solution…no need to raise new tickets everytime and keep on postponing the situation
