Hey @Simran_Gutal
We tried calling you but unfortunately couldn’t connect. Currently, we are unable to locate a DCB account associated with XXXXXX0976. To assist you further, please DM us your registered mobile number and the ticket ID, if you have already submitted a complaint with the bank. This information will enable us to investigate the issue more effectively.
Hello
The number that I’m currently using is XXXXXX870
And you won’t be able to do a normal call as I’m in Europe rn either you can WhatsApp call me or if you want for clear conversation I can ask my father to talk with aa I will give the power of atternoty to him for calls
Regards
Hey @Simran_Gutal
Thank you for providing the requested information. We appreciate your patience as we review this matter. Should we require any further clarification or additional information, we will reach out to you.
Please rest assured that we will keep you updated on our progress.
Hey @Simran_Gutal
Thank you for taking the time to speak with us today. As discussed, we kindly request you to send us a direct message with any documents you may have received regarding the VAT refund at the airport. Additionally, please provide us with a screenshot of the actual transaction, along with any other relevant documentation showing that the merchant has processed the refund. These details will allow us to conduct a thorough investigation and provide you with better assistance.
Rest assured, we are committed to resolving this matter efficiently and will keep you updated throughout the process.
Thank you for your understanding!
Adding all the screenshots that was discussed on call there was one more transaction done by my fathers credit card I will add that as soon as my father sends me if you need anything else I will send it too
Hey
Is there any update on this?
Need anything else to track the progress?
Regards
Hey @Simran_Gutal
Thank you for providing the requested documents. As discussed, we have escalated the issue to the bank and are diligently following up on it. We will keep you updated on any progress and appreciate your patience as we work towards a resolution.
Thank you!
Okay thank you if there anything let me know
Hey @Simran_Gutal
Sure, We shall keep you informed of further updates. Thank you!
The problem is resolved on 24 th oct successfully I got my 2 refunds the niyo team was so appreciative that they kindly and patiently resolved my problem i have been using niyo card for past 3 year now and this was my first time to be stifled with a problem but I’m really thankful to Saraswati maam, Pranay sir, Mirza and team niyo who genuinely took care of the situation and resolved my problem couldn’t thank enough… kudos to the team
Hey @Simran_Gutal
Thank you for taking the time to speak with us 
We’re glad to hear the issue has been resolved, and we truly appreciate your kind words and patience throughout the process. If you ever need further assistance, please feel free to write back. We’re always there for you 
.
Thank you! Take care 
hello Niyo Team,
I need get refund of 300Euros which is issued on 26th October 2024 from the vendor. However, I haven’t received anything yet and I had called customer service multiple times yet no use. I have used my niyo global debit card. Please do help me asap as I am worried on this
Hey @yogitha_pantham
Welcome to the Niyo Community!
We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and assist you further.
Thank you for your patience and understanding in this regard!
Hey @yogitha_pantham
Thank you for speaking with us! As discussed, could you kindly share a screenshot of the transaction details and the merchant’s refund confirmation email? This will help us investigate thoroughly and assist you further. Please send them via DM as follows:
Alternatively, you can email us at global.escalation@goniyo.com with your ticket number. If you already have an existing ticket, please provide the ticket number here, and we’ll ensure it’s followed up.
Thank you for your patience and cooperation!
Hello
I am not able to see any message option in my profile for some reason
Please find the screenshots and mail comfirmation
Hey @yogitha_pantham ,
We understand your concerns and appreciate your engagement with us. To ensure your account’s safety and security, we kindly request that you refrain from sharing sensitive information in public posts.
Please write to us directly at global.escalation@goniyo.com with request information or any critical information you wish to discuss.
Rest assured, we have already removed the sensitive details from your public post to protect your privacy. Thank you for your understanding, and we’re here to assist you further.
Hello
Thanks also I had emailed the issue with necessary screenshots
This is the ticket number which I’ve received please keep me posted
#2596674
Hey @yogitha_pantham ,
Thank you for sharing the requested details with us. We understand how important this matter is to you, and our support team will thoroughly investigate this with our bank on your concerns to assist you as efficiently as possible.
Please keep an eye on your email inbox for updates regarding ticket ID 2596674, as we will keep you informed of any developments. We appreciate your patience and understanding as we work to resolve this for you
I have a response from the team saying that the answer to the solution will be given by 20th dec
This is very bad, my amount should to be refunded long back on or around 26th october and its already 8th november
Without a solution I am being asked to wait till 20th december for the solution
What is this?
Hi @yogitha_pantham,
We completely understand your concern and sincerely apologize for the delay you’ve experienced. We know how important this refund is, and we truly regret the extended wait.
As you’re expecting a refund issued by the vendor on October 26th, 2024, please note that for DCB Bank, the international refund TAT (Turnaround Time) is typically 45 working days. The processing time is determined by the bank’s policies and timelines.
We genuinely appreciate your patience and understanding as we work with the bank to resolve this matter. Should you have any further questions or need additional assistance, feel free to reach out. We’re here to help!
