Hey @Priya_Chauhan ,
Welcome to the Niyo Community! 
Upon reviewing your concern, we see that you have already raised a ticket (ID: #2601668). Our team has forwarded your request to the concerned team to expedite the process. Please be assured that we’re here to support you every step of the way.
If you have any further queries or require additional assistance, please do not hesitate to connect with us via live chat feature within the app. We will be happy to help you.
