Hi, I have been investing through niyo money app(earlier goalwise) for 8 years. I am trying to redeem my funds now. I have tried through both app and the website but it just shows the loading screen & doesn’t proceed further. I have tried contacting the customer care via email but didn’t get any response. I am very concerned right now. Please help.
Hey @shishir_sahoo
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @shishir_sahoo
We tried calling you but unfortunately, couldn’t connect. We’re glad to inform you that the issue with redeeming your funds on the Niyo Money app has now been resolved. 
You should be able to proceed smoothly with your redemption request.
We truly appreciate your patience while this was being addressed. Should you face any further challenges, please don’t hesitate to reach out — we’re always here to help.
Thank you, I am able to redeem my funds now.
Hey @shishir_sahoo
Thank you for the confirmation! Have an amazing day ahead 
Hi, I’ve been unable to log in to the Niyo Money app since this morning. I’ve already tried uninstalling and reinstalling the app, but the issue persists. The error message either says “Check network connectivity” or “Oops, something went wrong. Please try after sometime.”
Kindly look into this on priority. T
hank you
Hi @Aparna_Gokul,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.
Hello - May I have an update on the issue please?
Regards,
Aparna
Hi @Aparna_Gokul,
Apologies for the delayed response. We have escalated this issue to the concerned team to get it checked. We will keep you posted as soon as we receive an update.
Hello,
May I have an update on the issue please?
Regards,
Aparna N
Hi @Aparna_Gokul !
We apologize for the delayed response. We have fixed the issue for Android users, but we’re still working on a fix for iOS. We will be sure to update you as soon as it’s resolved.
I am a android user but issue still persists .
Regards,
Aparna N
Hey @Aparna_Gokul
We deeply regret the inconvenience that you’ve encouneterd. We request you to kindly allow us a window to have this checked and assist you further.
Hi,
I’ve noticed increasing restrictions and accessibility issues with Niyo Money lately. Could you please confirm if there are any upcoming plans to sunset the application?
If that is the case, I will refrain from exploring or pursuing anything further through Niyo Money.
Regards,
Aparna N
Hi @Aparna_Gokul,
Our sincere apologies for the inconvenience you’ve been facing. We completely understand your concern regarding accessibility and restrictions in the Niyo Money app. Please be assured that the login issue is being looked into by the concerned team.
Regarding your question about the future of the app, we haven’t received any communication suggesting changes or discontinuation. If there are any updates in the future, we will make sure you and all our users are notified well in advance so you can plan accordingly.
Thank you for your patience and understanding.
It’s been more than 10days yet the issue has been resolved.
I am still facing issues in viewing dashboard and make investment from niyo money mobile app.
Regards,
Aparna N
Hey @Aparna_Gokul
We’re really sorry for the inconvenience you’re facing. 
As per the update from our concerned team, resolving the app issue is taking longer than expected. However, please rest assured that the team is actively working on it.
In the meantime, we recommend using alternative platforms if any urgent transactions. We truly appreciate your patience and understanding, and we’ll keep you updated as soon as the issue is resolved. 
What are the alternate platforms?
Regards,
Aparna N
Hey @Aparna_Gokul
We understand your concern. At the moment, we’re unable to recommend any specific platforms. We’d suggest exploring options based on your personal preferences and requirements to find what suits you best. We appreciate your understanding!
Hi,
I am unable to make any investments in Niyo. Could you please help me with this?
Regards,
Aparna N
