Hi Saraswathi,
I did as suggested by you. I deleted the app and reinstalled the app.
When I tried to "set up New Mandate, I got the same message "Sorry Not allowed for Instant Transfer.
However, I managed to set up UPI payment. But this is not helpful to set up SIP.
Without the ability to set up SIP, I’m not quite sure whether it makes sense to invest through Coin.
Please advise.
Hey @Kumar6 ,
Greetings of the day.
We deeply regret the inconvenience caused. To help resolve this issue promptly, please send a screen recording of the error you’re facing to “care@niyomoney.com”. Our team is here to assist you and ensure a smoother experience
Hi,
That’s how we started this process.
I sent the screen shot to them and they eventually transferred me to this team.
Hey @Kumar6 ,
Allow us to have this investigated and assist you efficiently.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries.
You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
I am unable to login to Niyo Money app. I even downloaded the latest version but still facing the same issue. I have also dropped a mail to ‘care@niyomoney.com’ for the same @IlahamWT
Hi @Gaurav_Rai1,
Welcome to the Niyo Community! 
Thank you for reaching out. We understand the inconvenience you’re facing with the login issue on the Niyo Money app.
We’ve escalated this concern to our team for further investigation and will keep you posted with an update as soon as we have more information.
Thank you for your patience and understanding.
Hi @Gaurav_Rai1,
We have received an update from the team that your issue has been resolved. Could you please confirm if everything is now working as expected?
Thank you for your patience!
Dear Team,
Since today morning, I am not able to view or access NIYO MONEY account or neither I am able to see anything on my account
Please do the needful
Hey @Praveen823
Welcome to the Niyo Community!
We’re here to assist with your Niyo Money concerns. Please give us a moment to escalate this to the relevant team for resolution 
. We appreciate your patience and trust 
.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything
We’re happy to inform you that the issue you were facing with the Niyo money app has been resolved by our tech team. 
We apologize for any inconvenience this may have caused and truly appreciate your patience.
If you’re still facing the issue, please share a screenshot of the error message with us 
via DM or at investments@goniyo.com or care@niyomoney.com, and we’ll investigate further to assist you promptly.
Feel free to reach out if you have any other concerns or queries. We’re here to help! 
I am an investor in Niyomoney. I want to redeem my portfolio but unable to open the redeem page for the last 3 days. Is anyone facing the same problem?
Hey @mbichhangte
Welcome to the Niyo Community! 
Sorry for any hassle you’ve faced with portfolio redemption 
. We’re here to help and resolve your concern! Please share the error screen recording with us at care@goniyo.com or investments@goniyo.com, along with a detailed description of the issue 
. Our dedicated team will look into it and guide you further.
Once you’ve sent the email, please share the ticket ID here so we can prioritize it from our end. We truly appreciate your time and understanding! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Niyo money app is not allowing to log in. Need to do redemption for an emergency got stuck. Need support ASAP.
Sorry to say future is not looking good at the moment. It will be difficult to trust Niyo going forward
Hi @Aparna_Gokul,
We regret the inconvenience caused with app login. There is a temporary technical issue, and we are working on resolving it. We will get in touch with you to assist further. We appreciate your patience. 
@Aparna_Gokul,
Thanks for your time over the call. As discussed, we are actively working on the app login issue, which is expected to be resolved soon. We will update you once it is sorted.
In the meantime, you may try logging in via the MF Central app/website to place a withdrawal request. We appreciate your understanding and patience.
Hi @Aparna_Gokul,
Thanks for your time over the call. As discussed, the app login issue has been resolved, and you should now be able to log in. It would be great if you could confirm here once you’re able to access your account. 
If you have any other inquiries, feel free to let us know—we’re always happy to assist you!
Hello Surya,
Thanks for reaching out. I can login now, hope this is a permanent fix.
Please update correct customer care information in the app & website. As a suggestion if at all there is any global outage, request Niyo to send communication about it to customers.
Thanks again for the support.
Hi @Aparna_Gokul,
Thanks for sharing your confirmation. We regret the unexpected hassle you faced, but we’re glad to have resolved it.
We truly appreciate your feedback and suggestions, as we constantly strive to improve our services. Rest assured, we are working to prevent such issues in the future to ensure a seamless experience for you. 
