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Support & Troubleshooting
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21

Hi Saraswathi,

I did as suggested by you. I deleted the app and reinstalled the app.

When I tried to "set up New Mandate, I got the same message "Sorry Not allowed for Instant Transfer.

However, I managed to set up UPI payment. But this is not helpful to set up SIP.

Without the ability to set up SIP, I’m not quite sure whether it makes sense to invest through Coin.

Please advise.

22

Hey @Kumar6 ,

Greetings of the day.

We deeply regret the inconvenience caused. To help resolve this issue promptly, please send a screen recording of the error you’re facing to “care@niyomoney.com”. Our team is here to assist you and ensure a smoother experience

23

Hi,

That’s how we started this process.

I sent the screen shot to them and they eventually transferred me to this team.

24

Hey @Kumar6 ,

Allow us to have this investigated and assist you efficiently.

Just a quick note to let you know that the Niyo community is more than a place to get help with your queries.

You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.