Hey @mbichhangte
Welcome to the Niyo Community! 
Sorry for any hassle you’ve faced with portfolio redemption 
. We’re here to help and resolve your concern! Please share the error screen recording with us at care@goniyo.com or investments@goniyo.com, along with a detailed description of the issue 
. Our dedicated team will look into it and guide you further.
Once you’ve sent the email, please share the ticket ID here so we can prioritize it from our end. We truly appreciate your time and understanding! 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
