Hey @Abhirup
Thank you for your time over the call. As discussed, we hope your concern has been addressed. If you need any further assistance, please feel free to write back — we’re just a step away! 
You can also reach us via our 24×7 in-app live chat support 
or email us at global@goniyo.com 
. We’re always happy to help!
thanks for helping out with the query:)
You’re most welcome, @Abhirup! Glad we could help clear that up. If anything else pops up while you’re planning or traveling, don’t hesitate to reach out. Have a fantastic trip!
I need the currency notes delivered urgently as I am travelling tomorrow evening. I don’t have any number of customer care to reach out to!
Hey @Manoj_Gupta1
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Alternatively, you may also connect with us via our 24×7 in-app live chat support or drop us an email at global@goniyo.com and our team will be happy to assist you.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hey @Manoj_Gupta1
We appreciate your time over the call and are glad to know that your issue has been resolved. 
Could you please take a moment to confirm the same here?
Should you need any further assistance, feel free to write back — we’re always here to help. Take care!
I want my niyo cash to be delivered by today there is still 6 working hours left i ordered my cash yesterday but due to app delays it was processed today I want to fly on Monday and considering 25th April which is 4th Saturday would.noy be working and order can’t be delivered on Saturday my flight and order both will get wasted.
Also I can’t receive any call because my number currently has no network so I can’t connect over call with customer support
Either let me know if it’s possible to get it delivered on 4th Saturday or make it deliver by today
Hi @Shreyy,
Welcome to the Niyo Community!
We apologize for the inconvenience caused. Please allow us some time to get this checked with the team and assist you further.
Hi @Shreyy, thank you for your time over the call.
As discussed, we have coordinated with the concerned team, and they have confirmed that your forex cash delivery will be completed tomorrow.
You will receive a call from the delivery executive prior to the visit to schedule a convenient time for the handover.
Appreciate your patience and understanding on this.
Had a conversation with you and I felt so relieved as all ofm my queries were directly asked to internal team and answered. The assistance was there till I had the cash in my hand really pleased with the reliability and guidance. I can confirm i received my order in just one day even on a Saturday. And my issue was answered and solved in the most reliable and punctual way possible
Hi @Shreyy,
We’re so glad we could get this sorted for you in time! It was a pleasure speaking with you, and I’m happy the team could ensure the delivery happened today.
Thank you for your kind words and for trusting us with your travel needs. Have an incredible trip, and don’t hesitate to reach out if you need anything else!
I don’t think Niyo has solved Forex Cash delivery, yet. I have placed order on 16th April. I have to travel on 1st May. The app just keeps on increasing the date, that’s it. No delivery partner has been assigned.
I keep on emailing Niyo support. The only reply I receive is: we couldn’t find any forex cash order. I have shared my registered mobile number and emailing from registered email, but still no success. The last reply I got was same, couldn’t find order.
We are really anxious. Our money is stuck with Niyo Forex and there is no support. Kanji / Niyo Forex support helpline doesn’t work as well. You call them, the call gets cut. There is no call back.
Hey @iamhssingh,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
@Atik_Shah Thank you for the welcome. But all I need is my Forex Cash which I have already paid for, on time.
The delivery at first was 26th April which changed to 28th April and now it shows 1st May. My travel date is on 1st May. On the email I have shared order number, mobile number and the email is from registered email. All I keep getting is, We couldn’t find order, please share registered mobile number.
@Atik_Shah All kind words said and done, my order has been cancelled. There is no official communication on refund or its timeline. There is no way to call Niyo customer care. There are no replies on Email. Due to incompetence of Niyo, I have to suffer a loss and my funds are stuck.
Please issue complete refund immediately as discussed over call. Niyo should even pay for the losses. But at the least please issue complete refund in INR in my Niyo DCB Savings Account as discussed ovet call.
Hey @iamhssingh,
Thank you for your time over the call. As discussed, we’re glad to hear that you have received the partial refund. We have escalated the issue to the relevant team for processing the remaining amount at the earliest.
We will continue to follow up with the team and ensure that you are kept informed of further updates.
We truly appreciate your understanding and cooperation throughout the process.
Hi, I’m due to travel on May 6 and I’ve purchased Niyo forex cash. It shows delivery date of May 5. The problem is that it says upload documents on the forex cash page but the page itself is NOT loading! It’s just white space that’s all. What to do? I’ve already spent money after a Niyo agent promised me this is a good app and platform.
Hey @Gaurav_Goel,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything
Thank you for your time on the call, @Gaurav_Goel. As discussed, since the order was placed today, the document verification process has been completed. The forex cash delivery is expected to be completed by tomorrow.
We appreciate your patience and understanding in the meantime.
Thank you for the response. The app says a delivery partner is yet to be assigned, can you please check and help? I’m relying too much on it.
