Stuck on "processing your wealth account" since 5 business days

This is stuck on “processing your wealth account” for more than 5 days, can you please sort this asap

I’ll also need a physical forex card thats another long waiting for delivery

Can you please accentuate this, cant reach out to your customer care as well

All this delay despite of undergoing video kyc. During account creation doesn’t makes any sense

Hey @Rudra_Aditya_Bhadori! Welcome to Niyo Community!

Regret the inconvenience. We’ve introduced a new onboarding flow for the Android users and a few of the users are facing this issue. This has been highlighted to our concerned team and they are working on it. Rest assured, we’ll connect with you as soon as we receive an update on this.

Regards,

Meanwhile can card delivery be initiated from your end?

Because primary reason of opting niyo is for physical card for international travel, its of no use after a week

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Hey @Rudra_Aditya_Bhadori! We are sorry to let you know that we cannot initiate the card delivery. Once your account is created, you’ve to raise a request through the app.
If this takes time, alternatively, you may try NiyoX

Regards,

How soon can niyox account creation and card delivery usually take?

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@Rudra_Aditya_Bhadori Once the onboarding procedure is completed, the maximum time it takes to deliver the card is 14 days. However, there are high chances of getting that delivered before the ETA.

Is there any timeline for the sbm account creation to complete?

if its just application issue and video kyc is complete how much longer will it take to sort this out?

The expected timeline is 3-5 business days.

Well it has been 6 days already since the kyc and other formalities done…can you escalate this?

This has been escalated to our team and they are working on it. It’s slightly taking a longer time than expected.

Regards,

A post was merged into an existing topic: Stucked on processing your wealth account

It has been more than 8 business day since completion of KYC and account application that was done on 7th may. How much longer will it take to resolve this?

Hey @Rudra_Aditya_Bhadori! Regret the delay. We are constantly following up with our team on this. It’s taking a longer time than expected. On receiving further updates, we’ll reach out to you.

Regards,

I am facing similar issue. I got an email on 10th May stating my KYC application submitted. Earlier it was 2-3 days for processing wealth account and now its 5-6 business days. I need the card in the next 14 days, else it will be of no use to me.

Hey @divesh! Welcome to Niyo Community!

Inconvenience regretted! A few of the users are facing this onboarding issue. It has been highlighted to our team and they are working on it. Unfortunately, it’s taking a longer time than expected. We are constantly following up on this. Rest assured, we’ll reach out to you as soon as we receive an update.

Regards,

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Same here. It’s been more than a week and I am travelling next week , I guess I won’t be able to get the physical card before that.

If possible can anyone from support team look into my account and expedite the activation process?

Hey @adarshurs! Inconvenience regretted! The issue has been highlighted to our team and they are trying to have this fixed. Your details are shared with our team and we’ll reach out to you as soon as we receive an update on it.

Regards,

Hi @Rudra_Aditya_Bhadori, thanks for your time over the call. Our team has confirmed that the issue has been fixed. We are sorry that it has taken longer than expected. You may try completing the onboarding once you are back and free to do.

Regards,

Hi @Deepak My app is also stuck in ‘Processing your wealth account’ for 7 days now. I am traveling next month. I need the e-debit card to book online. Please look into it.

Hey @Mayur.Karthikeyan! Your details have been forwarded to our team to have this checked. Kindly note that it’s taking a slightly longer time. Rest assured, we’ll reach out to you as soon as we receive updates on your case.

Regards,