Thank you for your time over the call, @Gaurav_Goel. As discussed, we would like to inform you that we are having a constant follow-up with the relevant team and will make sure to get the forex cash delivered to you at the earliest. We truly appreciate your kind understanding and patience in the meantime.
Thank you for your time over the call, @Gaurav_Goel. As discussed, we are glad to hear that the forex cash has been successfully delivered. If you need any further assistance, feel free to write back to us, or you can also reach out via our 24/7 live in-app chat support or email us at “global@goniyo.com”. We are always here to help!
Thanks for the great service!
Much appreciated.
Thank you for the confirmation @Gaurav_Goel
@Atik_Shah I am still waiting on the remaining amount refund.
Hey @iamhssingh
We understand you’re waiting for the remaining refund. Please be assured that we’re actively looking into this with the concerned team. We’ll make sure to share an update with you at the earliest.
Appreciate your patience in the meantime—we’re on it.
Hey @iamhssingh,
We are glad to inform you that the complete refund has been successfully credited to your account. We request you to kindly cross-check the same and confirm it with us here. We truly appreciate your understanding and patience throughout the process.
Hi @Atik_Shah
Yes, I confirm I have received full refund. And all thanks to you. It is so weird that the Niyo Forex’s team are not able to reply to or handle EMail communications. At all stages, it was Niyo’s Community Team and specially @Atik_Shah who helped me and got the resolution done. In fact, it was @Atik_Shah who communicated on my behalf with the team to issue a full refund.
Kudos to you sir! But it has been a terrible experience with Niyo Forex. I will not recommend them at all. Better to go with other providers.
Hey @iamhssingh! Thank you so much for your kind words and for confirming that the refund has been received. We truly appreciate your patience and cooperation throughout the process.
We sincerely regret the experience you had with Niyo Forex and understand the disappointment caused due to the communication gaps and delays in resolution. Your feedback has been noted seriously and will be shared with the concerned team to improve the overall customer experience.
It was my pleasure to assist you and ensure the matter was resolved for you. Thank you once again for your support and understanding.
